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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3681 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 3,681 reviews
  • Rated 5 out of 5 stars

    Cheap warranty same quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lower cost and better quality warranty for my microwave then the competitors like lowes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of LG dishwasher.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very good and the installer was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get the geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the protection plan, remember if something happens you’ll end up paying out of pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful and makes sure the customers are happy. I won’t buy anything without geek squad guarantee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent print out and clear to understand! I love the material /and reading about it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad protection plan is a must have. They are by far the best customer service we have ever had!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one for all the current electronic appliances .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one for all the current electronic appliances .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek squad is a Must have!! They offer great assistance and coverage when needed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Chuck refrigerator install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great but did not install at delivery time When it was unboxed there was a dent on the side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Range Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the three year protection. Easy to use if you make a claim. I have this on my Whirlpool Range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the warranty. If I get any electronics, I always do. Always worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the warranty. If I get any electronics, I always do. Always worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use them yet but I am sure they will be helpful if and when I need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing appliances it’s always best to buy protection plans. They are very useful

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incredibly bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on 9.20 my frig stopped working, I called Geek squad. Appt was set for 9/25 9-5. FYI 9-5 is not an appt its an entire day. At 9 am Jeana from Service quick called to SET UP AN APPT. I told her Geek squad set it up for today. She explained Best buy lies to its customers, this was not an appt. The soonest she had was 10/13. I called Best buy, I explained what Jeana said, got put on hold. after an hour on hold a new person picked up the line and I had to explain all over again, i got put on hold again. This person said she spoke to service quick and I was correct and they are rude. I geek squad manage, Edwin got on teh phone after another 30 minutes on hold and said a different company would be out on 9/30 and they would call at 9am with a 2 hour window. At 930 I call the geek quad, explained and was put on hold for 1 hour, a new person answered, I explain and was put on hold for 1 hour, a new person answered, I explained and was put on hold for 40 minutes. by this time a called on another phone and got Lisa who said her system showed my appt for 9/30 but the provide shows it for 10/13. I have now taken 2 days off work for this and geek squad still doesn't know what they are doing.....

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this poor experience and the inability to get adequate assistance. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Don't get burned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you have read and fully understood the manufacturer's fine-print legalese, you'd better buy this. Price is good. Cooktop ranges are prone to problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its no question for me. I have some new appliances and you never know when things happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection for this product is great and provides a sound mind for repairs and such, should it need.

    I would recommend this to a friend