Customer Ratings & Reviews

I was experiencing shadowing on my screen. Guy came out and accused us of dropping tv saying he could see gaps. I was within 1yr of samsung warranty so called them instead. They saw no gaps and promptly replaced my screen. I would like my $86 back that I paid for this non protection agreement

Although I havent had any problems yet, a 5 year warranty is pretty reassuring.

I hate everything about Geek Squad ever since they canceled a laptop protection early and refused to service the laptop. Then treated me like the criminal.

It's been almost 2 years but till now I haven't used this service.

on what I purchase. I always purchase for electronics and appliances.

I always get stuck in the middle on whether I should buy protection or not.

Awaiting something in writing or e-mail showing what is covered, etc.

I always purchase the store warranty for electronics and appliances.

Not helpful at all. Bounced questions /problem to mnfg. The product never worked and still is in box because they ibsisted I pay shipping plus restock charge for defective product.

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)

if your buying a tv plan does cover physical damage like cracked screen. only cover software and operating system

I haven't had any issues so I haven't had to use the service.

They don’t care about the customers the store was in Dearborn

We'll see if I ever have to use it. I'll update my experience here.

Called geek squad and asked if screen was a warranty item the lady said yes. Called the number to get it replaced and they said no warranty on the screen. Nothing a little training couldn’t fix.

Not sure how this works, but will find out if the tv ever needs service!!

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

I have not used this before, but in all honesty the price for my 77 inch A9G Sony was 300$ for 2 year protection plan...Absolutely high priced!

Seems I understand why it’s not that popular, I’ve had nothing but problems with this starting a month after purchase, on a weekly or shorter basis, it’ll turns off by itself, hdmi connections won’t show up, or it won’t turn off or on sometimes, but mostly the volume won’t work… it’s been the worst tv I’ve ever had…

Do NOT buy this coverage, it literally covers nothing and is almost impossible to actually use. Instead go with the warranty package from Amazon or Verizon. This only covers issues related to manufacturer defects. After this experience I am no longer a best buy customer.