Customer Ratings & Reviews

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

Always always get the extended warranty you never know what can happen and bestbuys always come through.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

I've used this service to install my TV brackets to hang my TV and set up my surround sound. Awesome job guys.

Very helpful when they are needed. They are very kind

This was purchased to protect my investment. I love having protection just in case something happens

Im glad i got the geek squad protection im not the best with technology.

the geek squad plan has always been a reliable investment when my tech goes down

Already saved me money. Worked on my TV and found it was not fixable. Sent me a new one and removed myvold TV. Thank you geek squad.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

Haven't used it on the purchase I just made, but have used them before and the service is great. Will always purchase alongside any big purchase.

Awesome purchase Every time! Through all the years of my electronics purchases, I've never been dissatisfied with Geek Squad. Thank you

We bought a TV with the five year Geek Squad warranty almost five years ago. It developed white spots on the screen. We contacted Best Buy and they determined that it wasn't economical to repair and allowed us the full purchase price toward a new TV. It took a few weeks due to the virus problems but the entire procedure went smoothly. Naturally, we bought the five year protection on the new TV.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

I’m really not looking forward to bringing my LG OLED tv to geek squad. Because if I do that means something isn’t working properly or it broke. In the past when I did bring something to them that were very friendly And took the time to listen to your problems.

Geek squad lives up to its warranty good value. geeks forever

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

I always buy a little extra warr. Have found geek help to be great, even if just for questions.