Customer Ratings & Reviews

Super helpful to have - I've heard horror stories of tvs breaking in moves

Every warranty on anything that you buy from bestbuy it's really worth every penny!!!. Have always get it on every item that I've bought and it has become so useful, casue bestbuy always respects the warranty and exchanges anything that has problems for a new one without hesitation, I personally really recommend it!!!!!.

Good service, never had problems in past replacing/fixing things.

I've had great service from Geek Squad in the past with my warranties so I can't complain. This is why I decided to purchase the extended warranty from them on my TVL tv.

just purchased the warranty but 5 years it’s the worth of money

Great protection for my tv for a reasonable price. Best thing is you can bring it in and they will fix it in store or give u a new tv or store credit if they’re not carrying the same model anymore

Geek Squad is the best warranty program out there. They have come to my home twice when a big name device decided to go belly up and they replaced both times with no questions asked after analyzing the problems. I normally do not trust any extended warranty but GS is the glaring exception. I would always buy it.

I have always purchased coverage for my electronics (pricey ones) I have had great experiences with Geek Squad protection. MY son has had to replace his Laptop 2 times because of breakage and both times it was covered they were $1200.00 Laptops. Mine was also replaced $800.00 no charge. The cost of the protection for physical damage isn't cover with the manufacturers guarantee, but it is with Geek Squad.

Get the warranty my 75 went out 4.5 years in they came out checked it and within 2 weeks i had a brand new one hanging on the wall thanks bestbuy and thanks Geek Squad

Geek Squad is always there to have your back! I dont have too many problems, but when i have, The Geek Squad has always been there to help, and be worth every other time I've purchased this protection!

Fortunately, haven't had to use it yet. But with prior experience with another product... It was a bit inconvenient to have to set up an appointment in order just to drop off and pickup for service. (This prior to Covid). And what happened to be wrong with product wasn't covered under the plan. It was a bit deceptive in what it covered when purchased. I was under the impression that if anything went wrong with product, it would be corrected. You need to pay attention to fine print, to amount of time of warranty and to specifications of what will be covered. Ended up costing me additional money to get repaired. In this instance, not worth the coverage price. Yet, on the purchase of a different product... it was repaired 3x's. Again with the appointments for pickup and drop off. (Prior to Covid) Finally, was replaced with a comperable item. The one I had purchased had been discontinued. In this case, the plan was worth it, minus the inconvenience of picking up and dropping off by appointment. It was just strange that they wouldn't discuss anything with you about problems with product without an appointment. So it basically comes down to what you're purchasing, cost of products and cost of replacing them, as to whether or not price of additional warranty is worth it.

Very professional and and all questions and concerns.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

I have purchased a Geek Squad service agreement on a large television once before and when it failed and required service, a repair person as scheduled quickly. The television was also replaced quickly with me making a choice on the new television at the BestBuy store. Excellent service!!

Very good protection and excellent response when I was used for a TV warranty, normally everything that I buy in Best Buy works great, and always I receive a great attention! Thank you!

Best buy offers excellent customer service and piece of mind for my expensive tv

We purchased a new Samsung television but wanted the extra protection beyond the manufacturer's warranty. The cost was a no brainer given the amount of things it covered. With options of three and five year coverage, we ultimately went with the five year. The cost difference was minimal making the five year the better deal.

I've used Geek Squad in the past. It's good to have when the manufacturer's warranty expires.

Haven't had to use Geek Squad yet which could be a good thing!

Always excellent service When dealing with the geek squad very professional and knowledgeable they really know what there doing I never have to worry about a thing with this protection 24/7 online care easy schedule appointments best added investment you can get for added protection on your investment I will never go without