Customer Ratings & Reviews

It's always a good idea to buy insurance for your TV

Very glad I bought it, but haven't had to use it yet.

Haven't had to use. Not sure if would purchase again

I bought a 55" TV and I purchased a 2 year EXTENDED WARRANTY with the purchase. The TV literally failed about 10PM on the day the last day of the warranty, 2 years later. I promptly called the next morning and NO, they WOULD NOT HONOR THE WARRANTY. In the past two years, I having bought two iMac's, two monitors, this TV and I have annually renewing subscriptions through BestBuy, I will change where I make purchases and cancel my renewing subscriptions.

unsure I've never had a tv from them reach past a year

The 5 year plan doesn’t cover much unless something goes wrong mechanically with the tv. The sales associate said this would cover accidental damage on a tv but it doesn’t so don’t buy this coverage for a tv. Best Buy doesn’t cover accidental damage for tvs. They did give me my money back luckily for this plan but don’t waste the money on this. It’s just not worth it

its always good to buy this . Its always a safe bet.

Hope nothing happens that I need to use this service

We have not needed to use it. Price seemed a bit high.

The Geek Squad is hard to deal with and can be very unresponsive. It should just be repair or replace!

Warranty you purchase is not in addition to the 1 yr manuracture warranty. They double dip on the warranty you are actually purchasing a warranty that runs from the purchase date (along with the manufacture warranty) which is re done dit....Therefore you only have 2 yrs warranty not manurfacture warranty plus an additional 2 years.

Not good. Can't utilize untill after manufacturer's warranty runs out!-- Thus not worth the extra cost!!

Giving only three stars as I have not had to use it

Good but for the money. Worth the extra protection.

it pays for itself if something happens...............

Never purchase geek squad protection. It is impossible to actually get support. The phone support is terrible, you can’t file a claim online. You have to physically go in the store and on larger items they basically just won’t help you

I bought tv Lg , customer service at best buy insisted to sell me

5-Year Standard Geek Squad Protection) this what it gets you best buy will sale you a 50" Insignia but will not let you bring into store to get check out and see why i wont work will had off to sum out fit in Kansas n they decide when to come look @ it Geek Squad has me for a Appointment on the 18th but White Eagle Technologies has it as when we can get parts if no sound r black screen n will not come on what PART IS going to fix this will be the 2nd in 2yrs i dont talk bad bout a biz ness but 2 weeks for a answer is wrong

Not good not at all worst Not recommended please don’t buy it

The product protection warranty is worth it. period.