Customer Ratings & Reviews

Bad TVand bad support company. Internet connection

They delivered and set up the TV. They left the old TV at my house, they were supposed to take the old TV with them. I called the geek squad and was told someone was going to call me back within 24 hours. I have not received a call yet. I was told the old tv would be taken back at no charge.

WASTE OF MONEY .. NO HELP, NO REFUND.. TV WAS DAMAGED WHEN DELIVERED AND NO ONE WANTED TO TAKE RESPONSIBILITY ..

not happy with this process at all i returned this item and the refund has still not shown up on my account and the person at the desk was just as rude when i explained this situation--still waiting the refund for this product the tv was already returned so i dont even have the product either

Requiers a seven day. Wait to repair a TV not worth the money nor the headache not enough, geek squad members to fill the demand better off, not even buying it to begin with because they are no help

Salesman sold me 5 year warranty, said it covered everything, guess what he lied, big surprise. After doing business with them for over 30 years I'm done!

I got an email saying my device protection was canceled by me..Best buy canceled my protection. I did not do this. They said i returned my tv and canceled my protection for the tv. I called and they said it was permanently canceled and nothing i can do about it. AWFUL CUSTOMER SERVICE, AWFUL PLACE...

Floor sales agents at the store lie about the quality and scope of the warranties they sell. Buyer beware they do not live up to the promises they make regarding the warranty.

well, you got me on that one. never again. only covers warranty covered issues, no damage coverage. $130.00 wasted. enjoy it. no more.

I have the capabilities of mounting, or hooking up peripherals. A little over a year ago, after insulting my intelligence over a HP laptop that had a bad wi-fi receiver, and returning two weeks later with same issue,(HP made it Good) i would not recommend using them. This coverage was a freebie.

Really one of the worst experience! Spending $200 for total tech and this is what I got?? No one shows up on schedule! I was waiting for all day and I didn't get any proper solution nor updates!

Absolutely the worst thing you can get from Best Buy. The support is a bunch of clueless high school students and the work of the repair factory is mediocre at best. Would rather learn to repair the items myself.

What's the point of having a protection plan then.

Absolutely terrible I went to return a TV that cracked and it was not my fault it was the employees will miss handling it and I didn’t even get my money back I’m very very upset

Scam. Terrible service. They waste people's time and aren't honest.

they are not like other service. be ware of long wait time. ugh

Waste of money to buy warrantee for a TV. In my experience the tv always out lives the warrantee

As an IT technician with 20yrs experience in healthcare and federal gov't. I would never recommend Geek Squad for laptop or PC repair.

I purchased this but GS refused to fix my TV and asked me to instead return my purchase.

They should only get zero stars. They stood me up, their call center disconnected multiple calls, then said they did not have any opening for repair. They said they would call me back in 24-48 hours, which they have not. It has been 5 days! The warranty was a BIG WASTE OF MONEY!