Customer Ratings & Reviews

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

It's always good to be able to call someone in when things go wrong. The last time I had a TV just break with seemingly no fix, the technician spent almost a week trying to fix it before I was provided with a replacement. I have always purchased coverage any time I buy a TV from best buy because of that.

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

They back up the products they sell. I've had to put in a claim before and they replaced the item with no issues. Its a no brainer.

Love the Geek Squad. I have never been disappointed with anyone they have sent to the house. They are very knowledgeable and courteous.

I always purchase a Geek Squad Protection plan on large purchases. I feel better with the Geek plan than the item's manufacturing warranty. When using the warranty through the manufacturer, many problems evolve: ie time for replacement/repairs, shipping the item to the manufacturer, communication, etc. I had to use my Geek Squad protection plan on two large purchases and I was highly satisfied with the results!

They told the truth when a thing happened they gave us a new one.

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

The TV was good until it wasn’t. Everything was great and the clarity was amazing until right around the time the geek squad protection plan expired. A little over two years the clarity is horrible and liked shows here and there thought out the sceeen. What looks like white lines are not apart of the show as this is how is shows up

Great customer service and easy to create a claim.

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

I mounted it by myself with help from a few friends as BestBuy doesn't deliver or come out to Eastern Oregon. Had to rent a trailer and fetch tv minus the fuel and time it took to retrieve my purchase.

Fast and easy customer service hassle free experience

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

They helped me replace a damaged tv and were very easy and efficient to work with.

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.