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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30873 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1346 Showing 26,901-26,920 of 30,873 reviews
  • Rated 3 out of 5 stars

    MEHHHHHHH, MAYBE AT BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT KNOW OR REALLY CARE AT THIS POINT. THIS IS A GIMMICK AT THIS POINT TO ME. HAVW TO CALL TO MAKE SURE YOUR DEVICE IS UNDER THEIR WARRANTY. AND OBVIOUS ANSWER WHEN YOU CALL AND ASK IS....WAIT....FOR...IT.. NOT UNDER WARRANTY ANYMORE.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have taken warranty out on bigger ticket items & it has paid off before. Best to be prepared!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthwhile protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable protection plan with good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing a new 4K television, this is a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind for a reasonable price only at BestBuy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. We have it for all of our electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service great extended warranty product great overall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchange is effortless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make it easy to come in and exchange product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far haven't had to use but purchased just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got to love the geek squad folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, always. Very friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the protection for my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that I have protection for my tvs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always trust best buy in warranty services they do a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must buy the warranty when buying a tv this big!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is the best that is out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price good service............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel better having extra protection on my products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for any tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully my tv will not ruin in more than two years from now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope the warranty is good the price was very good time will tell

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Total Nightmare Of Ineptitude

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Bosch Dishwasher a few years back, and I got 5 year Geek Squad Protection. The dishwasher developed a problem where it wouldn't drain and so would refuse to run. I've already had Geek Squad come up 3 times, and 3 times they've been unable to fix it. Each time, getting the next appointment takes a week. They clearly don't know what they're doing, but they doggedly refuse to give up, dragging it out further and further and further. I suppose the strategy is that they are making me choose between not having the use of a dishwasher, or giving up a lot of money and either replacing it (you better believe it will be from a different retailer!) or getting another, more capable company to attempt the repair. Either way this has been a terrible experience.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covered a burned out pixel on my TV screen, great.

    I would recommend this to a friend