Customer Ratings & Reviews

Always get the protection plan for your tv. They will come to your house and fix your tv for you.

Self installed the TV. Till today no defects, Working perfectly.

Did not use for this product but have used services in the past. Services are erratic due to COVID guidelines.

Haven’t got to use it but I’ll glad I got just in Case

It’s a must to have on an item purchased from best buy

After having my other TV die on me once the warranty ended figured I would get one with this TV

It’s better to be safe and protect your purchase with additional warranty.

Great value, always recommend purchasing to protect your investment.

Great value, always recommend purchasing to protect your investment.

Great value, always recommend purchasing to protect your investment.

Great value, always recommend purchasing to protect your investment.

I definitely hope I never have to actually use the Geek Squad protection, but it's good to know it's there if needed :)

Best service ever I would recommend again for anyone who has bb

Haven’t had to use yet. Hopefully I won’t have any issues when and if I do.

It's a warranty that covers everything you need to fix your product.

Very convenient for my new tv, reasonably priced too

I haven’t needed to use this service yet so reassuring knowing it’s there

Hopefully we’ll never need it but at least there’s help if we need it.

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

The GeekSquad have saved our bacon a couple times now. 100% recommend.