Customer Ratings & Reviews

Geek squad protection is essential for all electronics.

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

Have not had to use but coverage is great. Assistance is good too.

Always love the assistance I get from having a Best Buy warranty

I haven’t used it yet but it seems to be a good deal.

Got my tv extended warranty alway buy geek squad protection you'll never know what tv can go out of order

Nice to have the added security for my 65" samsung tv

I always purchase a service protection plan with my purchases.

What would I do without it? Best thing in this empty life of darkness!

I like the ease of mind that I have protection for my first big tv buy

The geek squad is very good & Do great work. Warranty is important to me

Love the protection plans -and the ease of getting service/replacement if my purchase breaks!!

Haven’t had to use it so I guess that’s a good thing!

I like having a 5 year protection plan that is like an insurance policy in case you have problems.

Good to know that the television is protected from mishaps that occur with young children and pets

I always get the warranties, because you never know when the set will short for no reason.

I hope I never need it, but my past experiences have been positive.

Get it. You will be sorry you didn't. It gives you peace of mind.

I really recommend to put guaranteed on your items it’s a peace of mine

Definitely recommend to add geek squad warranty on everything you buy