Customer Ratings & Reviews

I have never been disappointed with the Geek Squad. They know their stuff and the stuff they sell. I appreciate the wonderful service.

These guys came out to repair my refrigerator several times. They couldn't fix it because the parts from Samsung were bad. They gave me a voucher to replace the refrigerator. When I chose the second refrigerator they delivered it, set it up, and hauled the old one away. (old refrigerator was less than 1 year old). Kudos to these guys for their patience and determination to keep a customer happy.

I ALWAYS get my products insured when it comes to anything with technology. I highly recommend you do the same as technology breaks without even being touched. I unfortunately have experienced that with a laptop going out 6 months after the manufacturer warranty ended. It was keep up very nicely and nothing was done wrong on my part. Yes you pay more for insurance but technology can never be trusted---- even when purchased new.

It is a must to purchase a warranty for the long term expectations have greatly changed of the years and as technology changes it is becoming harder to fix your own Appliance and best buy warranties in general are Excellent when it come to customers satisfaction .

Must get it. My fridge broke down a month before my 5 years warranty expiration date, and best buy just gave me a brand new one (i picked it) since they couldn't fix it

The best ever had it 3 years now and works like a charm this is really the Best Buy

Everyone needs a favorite store. Best Buy is ours. We have bought multiple appliances and electronics from Best Buy and have experienced a high level of expertise in dealing with the few issues we have faced. When it is broken, they know how to fix it and they do it fast.

The printer is awesome, I had trouble with the ink dispensing and when I try printing pages, they were blank. After calling Epson and talking to a technician, the ink finally dispensed.

Well worth it. They honor their warantees. I gort a 100% refund on a fridge that crapped out after less than a year.

The freezer could b 10% smaller 2 allocate more fridge space and the app privacy policy is 2 broad, with no acctual audio privacy 4 consumers so if not agreed 2, you can't use all the features the way they are intended. Sad. The shelves, space, and layout r gr8. Way better than the others. Its beautiful, roomy, & quiet. Recommend! Ty

Service is always good and people are very helpful snd pretty knowledgeable.

Always good to have reputable warranty and a company that is near when you need it the price is reasonable and the peace of mind knowing they back up the product is priceless

I would recommend Geek Squad for every appliance you buy from best buy. They came as needed when you having problems with your appliances

Geek Squad is always been good they come out get the parts ordered and sets appointment to come back and install them!

I have been very pleased with customer service at Best Buy, along with the happiness of my new refrigerator and microwave. Once paid off I’m coming back to buy a new stove!

I recommend the geek squad protection as they will come out and straighten out your problems

one of the worst customer service experiences of my life. installer tried to remove water line from refrigerator before shutting the water off, then told me I needed a plumber to install because a pipe was leaking. I created an account just to make this review. I would advise anyone I know not to order from Best Buy. Picture of 'leaking pipe" attached

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care

I love this fridge so far i like the look and the water and ice dispensers are separate you don't have keep hitting the buttons to change. Which will make the wear less on the panel, it is more spacious than i thought and it doesn't show the fingerprints on the doors and handles for less cleaning. No dislikes yet.

I purchased the 5 year plan for my samsung fridge i bought as a discontinued model. I had two separate issues with it. (Both common problems after a little reasearch) and geek squad setup a feild tech to come and diagnose and order/replace the necessary parts to fix it. Both times have easily paid for itself. I recommend it to anyone making big purchase.