Customer Ratings & Reviews

I love the fridge but had a problem with it. I received great service and got a full exchange! So glad I used Best Buy!

I get Geek Squad with all major purchases. They take your call and quickly dispatch a repair technician to fix the problem. It is convenient that they come to the house and worth it when it was purchased over a couple years! This is worth every penny!

The agent mounted my TV and connected all of my devices.

Geek squad service up to this point has been okay. I hope it continues. they have been responsive to my phone calls.

Geek Squad had always worked well for me, until my purchase of a TV antenna they installed for me. I get better reception on my bedroom TV with an Antenna I bought at Walmart & installed myself, I can hardly get any reception with the antenna they installed & it cost me $199 for the antenna & $199 to have Geek Squad install it.

Great coverage, with solid local service at a bargain price. Worth every cent given the cheap materials, electronic components and sensors included within modern appliances. Peace of mind has a price tag -- and it's the Geek Squad protection plan.

This was a 5year warranty purchase, not a repair. Based on previous Geek Squad experience, we give it 5 stars.

I love geek squad service. It is worth it espevially for computers and laptops. I just wish there was a way of getting around standing in line for sooooo long.

Just great good space both freezer and fridge. My food lasts good amount fresh no freezer burn just great and good quality and color

For the price and the services offered it is definately worth it!

The representative was very knowledgeable and showed us a wide variety of TV’s. Very professional.

Service is good, but hopefully I wont need it. Have not had to use it yet

I had issues with rust on one of my appliances that was delivered and also with a installation pack for my washer that was not delivered. I got a replacement for my appliance, and a refund for the undelivered washing machine instal pack.

What can I say. Geek squad always is awesome. This is one of the best purchases that I have ever made

5 year warranty began immediately instead of behinning after manufacturers warranty. Really only got 4 years

I don't buy any appliances from Best Buy without the 5 year protection. They provide great coverage. I've had full refunds or appliances replaced after several years when they can no longer be fixed.

It's hard to review a warranty on brand new appliances but I do feel the extra protection is well worth the price, although I hope I won't have to use it. If I do, I feel more at ease because the terms of the warranty are very good for an extended time beyond the manufacturer's guarantees. Peace of mind is worth it!

It’s good warranty. Not much to say. Had no issues

very professional and friendly. installed appliances and gave demo. Answered all questions and gave advice on maintenance and running appliances

The geek squad was fast, efficient, friendly and knowledgeable. Wonderful experience.