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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3681 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 3,681 reviews
  • Rated 5 out of 5 stars

    Warranty a MUST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i haven't had to use this one yet but in the past we have and Geek Squad warranty a must in our home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope we don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the protection plan as a safety net. Hopefully we don't need it but, it's nice knowing it's there if we do. It'd be nice to be able to get at least a partial refund if we don't have to use it at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed it & cleaned up afterward. A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed &tested to my satisfaction & everyone who sees & uses it are amazed at the way it looks & operates. The installation was fast & they removed all of the packing materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth having for high value items! We’ve had to use it before and service was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    added to my new dishwasher in case of problems hoping i never have to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase Plans are Worthwhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plans are worthwhile; especially appliances that have computer components. Was seen as valuable when selling our home and transfer the plan to the new owners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service and easy to order when there is an issue with my products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad coverage needed for most purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recommend getting protection for i learned well that when i purchased a dlp tv years ago that the coverage often enough pays for itself when you really need it, as they replaced the bulb and it was like i had a brand new tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great service. Thank you to the two men who came and were helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far seems good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far they seem to make sure you get your stuff back up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although Best Buy does not pressure you in getting a protection plan, I strongly urge anyone purchasing appliances these days to get a plan. Appliances are not made like 20 and 30 years ago, and it's a good investment.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Agent need better training

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I placed an order over the phone with a Best Buy agent. He told me about the 3 year Geek Squad plan and I added it to my purchase. He knew from viewing my account I already had 2 year with my Best Buy Total membership. He didn't tell the 3 year plan started at the same time as my 2 year. Essentially, it was a waste of money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Let's hope I don't need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this since my existing model - Kenmore Elite - died in about 3 years and repair was too expensive. Can't tell if the 5 year warrantee will work until the microwave's warranty expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad warranty is unsurpassed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I've needed to take advantage of the Geek Squad warranty. Fully satisfied each time. I just purchased $2,000.00 worth of appliances from Best Buy INSTEAD of Lowe's or Home Depot specifically for their excellent warranty service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I have this protection and have used it several times last year that when the renewal came up I had no problem renewing it, for I know it is well worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good looking and delievered as scheduled. always up to date status on delivery which is extremely helpful

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty coverage. If anything goes wrong with the product, the warranty basically has it covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very helpful in getting everything set up. I would recommend them to anyone who needs help with their new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We added 3yr warranty for our kitchenmaid range for peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad To The Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope not to use it, but glad to get it knowing that it covers my expensive dishwasher for just about any claim!!

    I would recommend this to a friend