Customer Ratings & Reviews

Hope I don't have to use the warranty but glad i purchased it for the future

Hope not to need the protection, but feel good about getting it.

[Employee of bestbuy] Great product, just a little too expensive. Can find something cheaper

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

I have used their warranties on past and they proved invaluable.. and I wouldn't buy a expensive appliance without protection especially living in swfl where brown outs are all too common...

Not sure what this review is for. Did not show me what this was for.

This is a good security blanket to have, just in case you need it. I highly recommend this option!

Geeksquad promised great service and that exactly what happened I purchased it for my gallery refrigerator and they reall know how to be professional

Geek Squad is one of the best warrantees I ever had.

Love this fridge. Used in basement for extra storage

A very nice refrigerator. Has a sleek look and fits space well.

If you’re buying an expensive appliance this extra protection isn’t very expensive. Haven’t had the chance to use it yet hopefully I never will.

the agents set up and checked my fridge to make sure all was working properly. love the thought that I'm covered for the next 5 years.

The Geek Squad installed my induction electric cooktop, explained how to use it and the five year warranty gives me the protection we need.

This is a Service that is well worth the money. All the technicians seem well versed in their ability to address the reported problems.cool guys

The bestbuy warranty on staff is one of the best on the market. When you need it, it always works and without any problem.

It's a great satisfaction to have a warranty plan for any appliance.

You never know when you'll need it - and this purchase shouls=d last a long time increasing the likelihood of needing repairs

The geek squad is great they are always there to handle all of my questions and work is always great

Geek Squad, Thank you for outstanding service! Was delivered and installed without any issues