Customer Ratings & Reviews

Hope I never have to use the protection plan, but seemed like a reasonable cost to be sure.

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

nice services and the best costumer service to that is why i buy in best buy

Awesome customer service in store, tinley park best buy is the best store that I have found for the customer service help that I got.

This protection is such peace of mind because it’s very expensive to fix any electrical issues pertaining to TVs etc.. The technicians at Best Buy are awesome.

Normally I don’t purchase extended warranties but in this case I did. The reviews I read about ALL BRANDS of dishwashers suggested the durability and quality went way down hill. My previous Bosch lasted 19 years. I don’t expect this unit to last that long and no knock on it intended. It just the way things are today. So I got the extension hoping to help it last longer.

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

Geek squad has always been an excellent purchase. I will always get to you to get it if I feel that it is a value to the product.

Geeks showed up 2 hrs early. Then said they couldn’t complete the job because shut off valve was frozen. My 71 year old wife reached under the sink and shut the valve for them. Then said they could not remove the price label left on the front for fear of damaging the unit. After my wife called the store, they pulled it off but refused to remove the glue left on the door for fear of damaging the finish

I highly recommend Geek Squad for major appliances. While this is for a new purchase, we just had to use our last one for our 3 year old dishwasher that just quit. They tried to repair it and ultimately replaced it. I was impressed there wasn't too much heartburn going through the process other then the wait times for the repairs/parts orders but getting it replaced after they tried 2x to fix it was great. It is pretty reasonable price for peace of mind.

Gabreal and Fredy did excellent job installing dishwasher. They arrived at stated time, removed and hauled away old dishwasher, and got new dishwasher ready for use, even putting in jet dry rinse aid. Installations are more labor consuming than they used to be and we couldn't have done this ourselves without a lot of time and frustration.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. I would never think anyone other than Best Buy for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

Really haven’t used,,, it is very hard to associate warranty with product it was issued for as description is so very weak and obviously less than it should be.

Dishwasher could not be installed since the 21st of July due to a valve. I fixed it and bes buy denied to install the new dishwasher and haul away the old on, as they showed the work as "completed." Asked for a refund and will not refund the haul away until the new one was picked up. Ridiculous as they won't refund for a service they never completed

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

I'm picky about which items I get extended warranties for. But if I'm going to get one, Geek Squad is among the best. Have used their service in the past on other appliances, and the service was always top notch.

When you spend money for major appliances, you should get the protection. Geek Squad does an excellent job.

The service was great on this dishwasher. It had been worked on a few times and upon the next return, they exchanged the unit out for a new one.

Geek Squad makes good on all their promises when it comes to warranty. Never had a large issue with them, and they are very professional

The agent took my return dishwasher out and installed my new one for me. Then figured out why my dishwasher wasn't draining. It would not drain because there was a small object inside my garbage disposal. Once he took the object out the dishwasher started draining. I never would have known why if it was for the agent.