Customer Ratings & Reviews

I love love love my dishwasher! I needed one badly, and did my research and I chose Samsung to match my other appliances. It looks great and works fantastic!

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

We debated purchasing any Samsung appliances because we have heard mixed reviews, but the Geek Squad option was the perfect fit for us. Since we really loved the Samsung appliances it was a win-win to purchase knowing if by chance anything goes wrong - we have Geek Squad protection.

We haven't the opportunity to use the protection plan. Which is a good thing and hope I don't have to use it.

haven't needed it yet so it's hard to rate. bought it for protection against any issues using the self-cleaning feature. KitchenAid said that issues caused by using the self-cleaning features high heat are caused by improper installation when it occurs. I added a heat register to my cabinet to allow for better air intake by the oven when it is operating during the self-cleaning cycle to be safe. to help it breath better.

Bought for my Fridge. It was making a humming noise. The came out twice to check. Assured me of no issue or problem with motor or operation.

I stand protected, with my kitchen appliance if and when I need answers not unsolved problems or unsolved solutions I rely upon my 5 year standard Geek Squad Protection Plan. The Geek squad protection plan is expertly crafted to protect my buyers rights and expectations and solutions. I would not buy a item without the coverage of a Geek Squad Protection Plan. And thats a fact as well as a true statement.

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

Geek swuad protection is a must with the throw away society we have now. stuff just does not last long enough to not have solid protection this provides

This is a must!!! You will save thousands of dollars if you get a bad product or the unexpected happens.

I didn’t have geek squad install the TV yet because I am still doing painting in the room it will be installed, but I had a very good experience with Troy who was the salesperson I had at the Naples, Florida location. He gave me all the information on various TVs for me to make a decision on which one was best for the price I wanted to spend. Also he matched the price Costco had it advertised for. I did sign up for the additional 5 year warranty.

This protection plan saved me from paying for a new dishwasher out of pocket. My last dishwasher bit the dust before the end of the 5 year warranty. Parts were no longer available. Because I had a 5 year extended warranty on my last dishwaher- I paid $80 for my new dishwasher plus the cost of a new extended warranty. Well worth the money and Best Buy honors their extended warranty!

First time purchasing the warranty for a product. I hope it comes in handy when and if ever needed.

Showed up on time did everything right the first time

THEY TRIED SEVERAL TIMES TO FIX MY STOVE, AND ONE TIME IT EAVEN WORKED FOR 10 MINUTES. SOMETIMES THEY WOULD HAVE PARTS SENT HERE THEN COME GET THE PARTS AND TAKE THEM BACK UNOPENED. BUT DID COME SEVERAL TIMES AND REPLACED THE SAME SWITCH THAT WORKED LIKE THE OLD ONE (NOT AT ALL). I CALLED MANY, MANY TIMES BUT THAT DID NOT WORK EITHER ,GUESS I'M OUT THE COST OF THE FANCY STOVE AND THE COST OF THE GEEK SQUAD PROTECTIN PLAN ,BUT A COUPLE THOUSAND DOLLARS AINT NO BIGGIE HUH.

Bought this coverage for a Samsung dishwasher, only caveat is that evidence of rodents void the protection.

The agents I took down my old TV and installed my new TV. They stayed and downloaded all the software and worked with it until all my channels and everything from my previous TV were working correctly. Thank you so much I am not sure I could’ve done that on my own it is greatly appreciated.

If you do not purchase the 5-year protection plan, you're making a big mistake. The extra money spent is well worth the investment.

I am very happy that we decided to purchase the 3 year Geek Squad Protection. They did a wonderful job installing the over the stove microwave. We also had them come out when bought a new remote for our TV & couldn't figure out how to set it up. The Geek Squad came to our home & had it working in minutes. They have also added extra anti virus programs to our computers. When my protection plan expires, I will be sure to renew it!

Always a great addition to a big ticket item. Better to have it and not need it than need it and not have it (I consider anything over 300$ that is used more than 3 times a week to be “big ticket”)