Customer Ratings & Reviews

I found this insurance to be cheap for 5 years. I had geek squat before and never had a problem and this is the reason I’m buying again.

No need to call yet, but I am very happy with the product as I received it. Having the warranty helps me stay on budget without any unexpected expenses for an essential appliance!

It is good to know the geek squad has your back. Thanks

Always make sure to have something to-go-to when in need

Forgot i bought this protection for my stove. Well i haven't had the need to use this yet. Fingers crossed i never need to

Always good to have in case of issues in the future. Better to be safe than sorry.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

Added warranty against unexpected repairs is always a good idea. I always buy this protection when purchasing from Best Buy.

I always protect all of my purchases with the 5 year Geek Squad plan. Highly recommend to protect your expensive Application/Electronic devices. Never had an issue making a claim

They made certain we were happy with our product. They noticed the dent on the second dishwasher and promptly took it back so we could get another. They were very friendly and courteous as well.

Geek squad protection seems to be a solid investment compared to just a general manufacturer warranty

Geek squad protection has always been reliable and will continue to use on every major purchase from best buy

I bought this protection plan for a pricey microwave we got. The microwave is still functioning, so I haven't used this plan. On the one hand, I suppose I hope never to use it at all, in which case it would have been totally overpriced for me. On the other hand, maybe the microwave will go on the fritz in less than 5 years (like the previous one I had did) and I'll get a new replacement before this expires. If that happens, this will be a wise investment indeed. It's just another form of insurance and like any insurance, you hate to pay for it but are glad you have it when you need it.

The agents were very nice. Brought dishwasher in and placed exactly where i wanted it.

We had an issue already with the microwave door peeling. We are glad to have the coverage as they replaced the door at no additional charge.

Love having the peace of mind that if any problems with purchase occur it will be taken care of

The stove works great and also I think that when I went to pick it up they drop it because it was pended

Very cool refrigerator. it even survived a fall down half a flight of stairs. it does not maintain enough ice in the bucket. Besides that issue we really like all the other gadgets.

I have not had the opportunity to use the geek squad for my stove but I used the geek squad before on another item. I feel confident that I would be taken care of.

Always buy geek squad protection. They are always friendly and willing to help and make any issues right