Customer Ratings & Reviews

Damian and Ryan were able to fight through several computer and order glitches to exchange a refrigerator for the one I originally wanted. When the system dropped my warranty, the were able to gift it back to me. I am so grateful I went in person and had this handled by these two professionals.

They did a great job with installation and where friendly

I had to contact Geek Squad for a problem with my recently purchased washing machine. Because it was still under the machine's 1-year warranty, they had me contact a local appliance repair service. I was told that Geek Squad would handle the repair themselves after the manufacturer's warranty expires.

I don't always buy GSP, but I did for my refrigerator. It was nice that the saleman didn't try to oversell me. I could have bought 5 years, but he said I could buy 3 yrs now and then add to it for the same price in a couple of years. It was something that I wanted, but now I can try it for a few years and see how things go and decide if I want to add to it later.

So far have not had to use this, glad to have it as gives a peace of mind for things to break down or that at least for a while, have always took the Geek Squad Protection out in the past never had a problem to get things fixed being under the Geek Squad Protection

I always get the 5 year warranty. For some reason my stuff always dies about 3 years and a month in and the 3 years warranty is done. Best Buy always has the best service people. It may take a while for them to get to you but they are great!

Geek Squad protection is well worth the expense works. Have used it in the past with great success. Had to have the oven door replaced crew was clean, quick, and polite.

Perfect are very professional on the phone whenever you need them to help you with anything you buy from Best Buy

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I've had this Samsung fridge for 4 1/2 days, paid for a 3 yr. extended warranty and there are now problems with the freezer. I went on the Geek "Help Chat" and the geek told me that a repair visit would start at $99. I then called the Geek Squad and was told to call Samsung myself. I certainly could have spent the $200 extra warranty money on something worthwhile, because this isn't.

This is truly a nice product to have when the item purchased is expensive . I have had purchased this product on other items purchased and so far I have not been disappointed

This was a gift I bought for my parents and they absolutely love their fridge!

Wouldn't recommend this service to EVERY product, but on a fridge for example, having the backing for 5 years for a product that can be a pain to fix is worth it.

I haven't had to use it, yet. After my previous washers lasting between 5-10 years, I'm hoping this will extend the life of the one I just purchased. Stay tuned.

I purchased this extended plan for an insignia 21 cubic foot freezer. I did it more for a cautionary because I have never had a problem with any insignia products.

They get things done for you and make you feel like you got your moneys worth of protection if something goes wrong

Great service every single time something happen with fridge they were able to fix it fast

This is the best purchase! My washer and dryer are under the geek squad warranty. My dryer broke down, made a call and it was fixed, nothing out of pocket.

Purchasing the Standard Geek Squad Protection has always provided me with a level of comfort. Hence, I recommend purchasing it in the event that issues develop.