Customer Ratings & Reviews

Professional all the way. Very well done and accuate.

The duo installed our new tv and sound system in a tidy and efficient manner.

Piper and Katlyn were professional, helpful and did first rate work

Geek Squad has installed 3 tv's, 2 sound bars, a convection microwave, and solved issues on my other purchases. I am so happy to be a Total Tech member and have the Geek Squad there for me.

The agents that mounted my TV were very nice and professional. They weren’t the problem. First,they were an hour later arriving than I was expecting based in the multiple texts I received through the morning. I was informed it was due to the auto scheduling service used by Best Buy now Second is my bigger issue. I have been a Best Buy member since 2018. I understand terms change. But I was charged $250 for the installation of my TV. There was no $ range based in time spent and job required. I already had a TV where the new one was going so all they had to do was take the old one off the mount and hang the new one. They were done in around 30 min. It was in a commercial site and the mount was high is the only reason we didn’t do it ourselves. I would expect to pay this much of they had to drill and hang the TV mount and then the TV maybe, but not for the small amount of work needed. I’ve always enjoyed the benefits of being a Total Member but if they keep changing the terms it might be time to end it.

Very happy with what they did and it looks perfect.

The set up team was knowledgeable and respectful of our home. Install was done well

The men that came out were professional and polite and super nice and helpful!

While hanging my TV above the fireplace, they took the time to ensure it was in the middle of the fireplace, and each side had the same amount of space.

Geek Squad installation was professional & very helpful.

Actually tv mount is really good instead of put it on a table

the service was great - they did all as they supposed and they were within a reasonable time - the only thing that could be better is to call you in advance a day before to make sure you are cover

easy to assemble and mount. space in back to make adjustments

The technician did an excellent job mountings my tv

The agents were quick in setting up our new tv and friendly. Our only complaint is that we paid to have our old tv taken away. After several phone calls and a store visit with promises to call, it is still sitting in our living room two months later.

Great guys,installed .y tv,no fuss moved my mount ,hid all the wires,made sure all worked these guys are great.

I had geek squad mount my TV when I first purchased it, and thought the service was great then. Back then, I was led to believe in the store that by paying for the highest service, they would move my TV to a new residence if I were to move places withing the warranty period. I when I did move recently, I called Best Buy to set the moving appointment, and learned the hard way that the moving perk was actually not a thing. I was disappointed, but still needed the TV mounted and set up, so paid once more for their premium service. I specifically described everything I needed connected and the fact that I needed my cables run through the wall. The person on the phone verified my order, agreed on the price, and set the appointment. The day of, my wife received the technicians, and was made aware the multiple of the services, such as running the power cable through the wall was not included and that, in order for them to be able to do that a separate service needed to be purchase. Additionally the premium package apparently did not cover mounting of the soundbar. At the end we traded not having the cables run through the wall for the soundbar, since calling geek squad customer service was a futile activity. I don't know if this is a practice to promote things that are not cover to get you on a position where you get to pay more money, but at the end I was very disappointment, and may not get geek squad services in the future. I've talked to friends that have contracted other companies just specialized in entretaintmet systems setup, which offer more for your money, and do not mislead customers. This was a miss on their part, because if that's how they treat their elite customer, don't wanna know how it goes for the common fellow.

great service, everything hooked up and running within 45 minutes

Timely install! Professional installer! Great job!

Wish I had understood the total tech purchase. Paranoid about calling in case you charge me. Still not getting anything out of my new printer even though I took it to Best Buy for check up. Had Comcast come since your visit to fix your help. Disappointed I was promised a free visit and threatened with much more in charges, and did not r Clive most of what I expected. Very disappointed and threaded. Did not buy the product I was promised