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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1031 Showing 20,601-20,620 of 38,693 reviews
  • Rated 5 out of 5 stars

    aldo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounting the TV were exceptionally good. Very knowledgeable and courteous. They explained very thoroughly how to use the TV. I recommend these guys to anyone considering installing a big TV>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert delivery and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB delivered and installed TV on date promised. TV wired up and tested and we were given basic operating instructions. No problems. All agents were friendly and courteous, answered all questions asked, and left our home clean. Good service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes installing a TV a cinch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hang the TV myself, but with such a big screen, it was easier for me to just pay for Geek Squad to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Placed sound bar cable behind the wall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He went above and beyond to assure everything was done correctly and that my TV and sound system were both operating correctly. I’m very grateful he took the time to be so thorough because the subwoofer was not connecting and no sound was coming from it. The agents were very courteous and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, friendly and knowledgeable about installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD IS EXCELLENT!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD DID AN AWESOME JOB SETTING UP MY NEW 75'' TV! THEY ANSWERED ALL MY QUESTIONS PLUS SHOWED ME HOW TO OPEREATE THE NEW REMOTE CONRTOL. TWO THUMBS UP!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation of my Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent Zachariah was fantastic on setting up my television and also pairing my sound bar too. Very friendly and acted in a professional manner. He also removed my old television for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fernando and Andrew did a great job of making sure the TV was properly mounted on the wall, and they offered excellent advice on the best gear to go with it. A pleasure to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs Up !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came to install my television were awesome. They were very professional and worked swiftly. The area they had to install it was a little difficult but, they managed it well. I had a very good experience and plan to use this service again very soon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the mistake of getting a TV delivered and it arrived with a cracked screen that was not discovered until it had been mounted (by someone else). Best Buy replaced the TV, delivered it and mounted it. After telling me they were going to have to charge me, I instead got a refund. This is why I will always go to them first!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job mounting 55 inch TV but with issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional and respectful. They did a beautiful job mounting the TV. The TV was mounted less than a month ago and I have lost the screen on the TV twice. The screen says to check the power connections. The first time it happened I shut the TV and started it again by pressing the power button. The second time it happened I had to reboot the TV. If this occurs again I will make an appointment for the Geek Squad to correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstalling a large screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved and paid to have the Geek Squad come and reinstall our large screen TV and other associated electronics. They also delivered a small bedroom size TV. They were very competent and did a very good and thorough job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WHAT A PICTURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Folks came in, labor divided, two guys each doing something else... one secured cords, one mounted things to the wall. Quick work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kosta did a wonderful job neat and professionally mounted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and setup was done properly, the Technician was very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Mount & Installation of 75" LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that came to our home did a fantastic job of replacing our TV mount and then doing the complete install of our 75" TV. The TV had already been sent here, so the entire project took a little over an hour, and they took all the boxes, etc with them. Great Job !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly diagnosed my issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician quickly diagnosed the issue. He also arrived early so I didn't need to wait for a long time before he came. I was disappointed only in my Samsung TV, which didn't have enough HDMI ports to accommodate my Amazon Fire.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was connected with great ease with no problems whatsoever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two representatives did an excellent job mounting the TV and showing us how to navigate the software. They were patient in showing a couple of old geezers how to operate a smart TV. We thought service like this had gone the way of the dinosaurs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys got in and out. They were a bit late because of traffic but nothing too serious. Would have liked better cable management or a cable management option to purchase.

    I would recommend this to a friend