Customer Ratings & Reviews

I was super impressed with the Geek Squad. Exceeded our Expectations. Very Professional.

The two gentlemen that came to install my new television were professional, respectful and safe. They answered all of the questions that my wife and I had. Also, they wore their facemasks properly and respected all social distancing guidelines. Thank you!

The agents connected my television quickly and efficiently. Money well spent.

Paid the premium to have my tv wall mounted, they followed through exactly like they said, was there on time, actually early, installation smooth and they double check to ensure you feel it was done properly......couldn’t ask for any better experience especially compared with cable, moving, etc

We had the Geek Squad hang two televisions for us. They arrived on time and did an excellent job.

The two installers were great. They were in time, polite and very good at their job. My television installation was quick and professional. It turned out exactly how I wanted it to turn out. Thank you.

The Geek Squad ask if I wanted TV hooked up to WiFi. I said I did not think so at that time; but I now think I would like to do so for Smart TV and maybe some Flo Marching Band connections?? Loved the way the Geek Squad handled our installation. They were very professional and congenial.

Excellent and professional custumer service by Carla, Christopher and Carlos. Carla set up the remote control and explained to me how everything works.

The technician was excellent- professional, efficient, patient and personable. He took time to tuck in the cords, provide instructions to me, and pick up all packing materials.

The staff who came and mounted my TV where kind and courteous and did a great job

Proficient and efficient in hanging TV on the wall.

The Geek squad did great job installing my television courteous and polite!

The Geek Squad has always been great. They arrived on time, were very polite and informative. They went to work right away and were very helpful in helping me with my new purchase. I have called on them before and certainly will again.

Agent Mathew, is a real GEEK the boy is smart as a whip, I have never met a real live geek before. Very knowledgeable , very patient very courteous, I really enjoyed meeting him. If I could give him more than five stars I would he certainly earned, everyone of them!

Great installation service. I would definitely recommend it.

Had GeekSquad come out to mount a 55” TV. Planned to have cabling run through the wall, but they discovered the was was cinder block. Changed directions and did a great job of getting the tv mounted and cables hidden cleanly. They even updated a few setting on my TV that I’d missed. Solid service as always.

Geek Squad did a great job in installing a new Samsung 85" TV to our wall. Very professional and knowledgeable. They helped with the setup too. We even had them mount our small 55" TV to the wall too even thought this was not scheduled. A+

We scheduled to have a large (75") TV mounted that was purchased at Best Buy, using a mount that was also purchased from Best Buy for a lightly smaller TV (65"), again, purchased from Best Buy. When scheduling over the phone, the customer service agent asked many questions, so all was disclosed on what service we were needing, where the TV is going, what size is the TV, what size is the mount, etc. The day of the scheduled service, one of the Geek Squad guys that was scheduled to come, actually called and reviewed the details over the phone, verifying that the mount was the appropriate size, verifying that I just needed the TV mounted, not hooked up to other components, etc. All seemed well. However, upon arrival, the other Geek Squad guy came in, looked at the new TV that we had taken out of the box to have ready, and told me "Nope, this isn't happening" and then crossed his arms and just stood there. When we asked what the issue was, he claimed that the basic mounting was not the correct option for us to have selected and this was a special job, which would be at least $350 more. I explained to him that, when I scheduled over the phone, I had been very honest about how large the TV was, where the mount was, and that the current smaller TV was being replaced by the new TV. Actually, when I scheduled, I was told that because we didn't want components hooked up or wires hidden in the wall that this was a "basic" mount, so this is how she scheduled it. (This was not a request or decision of mine, it was the conclusion/selection that customer service rep came to after asking all of her questions. The Geek Squad guy was just so rude about the whole thing. He was absolutely unhelpful, arms crossed, arguing with me the entire time about what he claimed I must have said or not said on the phone when I scheduled. He had negative things to say about the customer service lady that I spoke to when I scheduled, also claiming that she was incompetent. This was not an apology for his company or company's employee, but more of an insult to both her and I that we so incompetently scheduled this visit. Honestly, it felt like he had no interest in working anymore that day, as it was around 3:30-4 PM when they arrived. I had also booked to have a smart door bell install (again, also purchased at Best Buy) but after he said he couldn't mount the TV, he just left, so I guess I will need to figure that one out on my own as I will not use this service again. Long story short, we make most of our electronics and appliance purchases from them and this is the first issue I have experience, but it has really changed my view on Geek Squad and Best Buy.

The agent did a wonderful job, knowing exactly what needed to be done.

The Geek Squad person showed up on schedule and had everything needed for the install. The gentleman was very professional and took his time. Asked if I like placement before haning. Once installed walked me through TV settings and made sure all my accessories were installed and working. Connect my wifi and showed how to use.