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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1039 Showing 20,761-20,780 of 38,693 reviews
  • Rated 4 out of 5 stars

    Geek Squad hung my 2 TV'S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 2 tv's on the wall in a good fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Young OG working for the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that installed our tv today did an amazing job! I expected them to come late but they were early and with a great attitude. Also called before they came and was respectful. Did a great job all together. He definitely deserves a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Additional service opportunity for smart tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting was efficient and beautiful. hangs nicely. It would be nice if the installer could have helped me set up streaming for paramount +(which I have) and nbc peacock (which i want)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled my TV to be mounted. The guys that came by were professional and did a great job. They even called me a few days early and offered to install it early. I was available so I accepted the earlier appointment. Too bad the Cell phone repair appointment wasn’t as great.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TV OFF CENTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the job done: hung my tv mount , television. hooked up my blue ray and soundbar , so i did not have to program anything. This was good. Not so good... my TV is off center. I specifically asked to center the TV over the storage bench below. i figured that they have to center TV's all the time and it would be easy for them to be accurate, but, after they left and I sat down to watch my TV , i noticed that the TV was not centered over the storage bench. To have the TV centered over my storage bench, i had to push it over by atleast 4 inches, Now the storage bench is too close to my entry way table and I wanted the entryway table and the storage bench to be as far apart from each other as possible. So , this is annoying and did not have to happen, but now I am stuck with this, unless i want to pay them to come out again and make more holes in my drywall re-centering my TV. Disappointed

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for reaching out to us with this review. While we are happy to hear that the job was completed without you having to program anything, we are not happy to hear that you're unsatisfied with the TV mount. We would certainly be upset with a TV that is not centered, as well. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very professional, cleaned up after and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the customer service and the same goes for the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had the TV and mount quickly installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new TV (55") was easy to have installed with this wall mount. The mount was connected to the studs and then the TV was easily slide on the mount to center it. The TV is very close to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent (Nash Smallwood) and his partner installed my wall mount TV quickly and efficiently. They work together very well as a team and didn't seem bothered with me watching over their shoulder. I learned a lot. Very polite and considerate. On a scale of 1-5 I'll give them 15

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the tech and helper. Tech was very knowledgeable and helpful when it came to mounting. Cables connected in right places with enough length to spare .Just need time to learn the remote but I can do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job mounting. Very quick and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Best Buy to fix a TV install done incorrectly and as a severe fire hazard from Task Rabbit. Don’t ever use TR for anything electrical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job, got everything connected and installed wall mount very quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good work but a breakdown in communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called a schedule to move our TV and hook up the sound bar and dvd. The contracted agents got here and were very professional, but only had instructions to move the TV. It was a little frustrating that information wasnt relayed correctly. They were very apologetic but said they didn't have time to do anything else that was requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Sony OLED 65 Inch A80J Series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the entry level for Sony OLED and it does not disappoint. No complaints after owning and upgrading several TV's. For me, Sony outshines them all in terms of menus, cosmetics and overall value. This is a very sharp TV picture!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was a gift for my parents along with the TV they picked out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very capable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent showed up alone but was very capable and managed the task very well. Put a new TV on an older wall mounting without too much trouble. Helped us with many features of the new TV. Jarell, from the Signal Hill store, was a very good representative for your company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that set up my new LG TV did a fantastic job. On time, clean install, informative, and friendly. I appreciate the service provided!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot review this item. When they came to mount my tv, it would not work with my electrical outlet behind the tv. (Mine sticks out from the wall, is, is not recessed like most.). The technician had another on the truck, so it was switched out....at a higher price of course. But I had no problem returning it to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys showed up on time did a great job setting up new tv and they were very friendly individuals.

    I would recommend this to a friend