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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1041 Showing 20,801-20,820 of 38,693 reviews
  • Rated 1 out of 5 stars

    Sloppy and extra charge to fix their own mistake

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't cut right the first time to accommodate the mount cover, so they charged me an extra $50 to sloppily cut more. They charged me to fix their mistake and then didn't even do a good job! They left a huge gap above the mount, a large gap to the left and bottom. Now I have to pay someone to fix the huge gaps. If they measured correctly, it would have fit perfectly. The cable was not mounted correctly to the mount then the wall. He just attached the cable to the back of the tv, so every time we move it, the cable gets caught on the mantel and I have to move the cable. They also charged another $50 extra (both of these charges were after they did them, they did not tell us in advance that they would charge us extra) to put the TV box in the cabinet. I would not recommend them. The upside is, my husband was so upset he went out and mowed the lawn.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs did a great job with the wall mount set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They let me know a time frame of arrival and then called when they were on their way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy! Very professional and was very quick!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and they knew their work it was great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid dudes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were excellent. They came in, got it hooked up and going for me and were gone in a half hour total. It was certainly money well spent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted my TV and connected to my devices. However, I was not informed of a payment prior to the installation date that caused a delay in the replacement

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed and set up TV, helped add app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys mounted TV & Connected to devices, cleaned up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv with speed and accuracy definitely recommend this service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounting challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new TV resides in a cabinet. The crew of two was really skilled at installing the new bracket--knowledgeable, skilled, good problem solving. However, the bracket I brought them to use from BB was to short to extend the TV out of the cabinet adequately. I asked them to pick up a 42-45" bracket, call me and come back an install it. They initially answered phone calls then stopped answering my number and never cam back to fix the problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Little Late but got it done quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived a little after the window closed but not by much. Also I should not it wasn’t the geek squad but subcontractors. That was a bit disappointing especially never being told I would be getting subcontractors. But they were very informative and installed tv quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous and timely. Didn't leave a mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Way To Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a pretty big "do it yourselfer" over the years, but never again. It was very satisfying to sit down and enjoy the TV after it was installed without the aggravation of installing it. No project ever goes as planned, but it did this time because it wasn't my project!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs mounted tv perfectly and were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera Takes great pictures!! Easy to use!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were great. They were in time, polite and very good at their job. My television installation was quick and professional. It turned out exactly how I wanted it to turn out. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best install ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job good proffecional atitude frendly service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful! Super helpful, fast, and excellent clean-up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were wonderful! Explained everything and showed us how to work everything. They were great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New TV looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The natal of the mount and TV went smooth and looks great on my inset wall. Unfortunately, we were the last stop of the day and it was late in the evening so the crew couldn’t calibrate the new TV. Watched a YouTube video and it looks excellent.

    I would recommend this to a friend