Customer Ratings & Reviews

Technicians were great. So nice to have them locate best placement for tv and for them to attach the bracket to the wall and attach the tv to the bracket. they explained all the features of the tv and got everything connected in a short amount of time

On time, patient to answer my questions, very respectful.

Rocking service. The technician was quick and efficient. Best Buy originally had the incorrect install information. They did have to come back a 2nd time. No fault of the tech

The Hisense TVs don’t accept the Spectrum app! the agent was able to use my Roku to get everything working’ He was very knowledgeable and got it all working in timely manner.

The experience process was awful, it was the worst experience I’ve had with Best Buy. I was told one thing when I bought the television about when the delivery and installation could be done. When the guy called he advised it couldn’t be delivered at that time. He stated he would call me when he would be in route to my house and I would meet him. He never called and gave my service to someone else. The new person didn’t call and never rang my door bell, which is a ring doorbell. When I called the Geek Squad number, I told a subject what happened and he set me up for a date near to that. No one showed up and I went to Best Buy and talked with two individuals and they told the person who gave me the second appointment shouldn’t have given an appointment, even though that was the number to call. They told me there was nothing they could do for me and I would have to go to the bottom of the list, they seemed very uncaring to my issue. The guy who installed my television was great. He explained what he was doing, why he was doing what he was doing, and wanted me to know if anything goes wrong how to reach him.

the agents were very good, answer my questions and set my tv to it's proper setup

Professional courteous customer satisfaction was guaranteed from the time they entered our new home. Installation and set up of my sound system was flawless, thank you so much

Thank you Best Buy and total tech. Once again very happy customer. Took me a very long time to switch from Samsung to LG.

Installed TV knew how to taylor it to our desire. Very friendly people.

Once we had the right mount it's been great. Mix up with online purchase. We did not receive good online advice and had to return the first mount sent. Annoying to have to return the mount in person. Wish geek squad would have taken care of it for us. This mount does the job!

The guys were knowledgeable and professional! Recommend!

The agents unpacked my TV and stand and set everything up perfectly. My TV was mounted to the stand without any issues. The agent’s also took the time to explain the operations of my TV/remote control. Overall, I was overly and completely satisfied.

Your new TV deserves the geeks. Don’t try it just let the pros do it.

Geeks were great took their time to get mt Frame TV mounted and running

Skilled team. Great work and completed job on time.

Thank you to Eric and Team for their consistent and exceptional service. They are always on time and continue to upsell to ensure we have a good sound.

Both Seth and Beau were very professional and exceptionally patient. Seth has been to my home before, and I was even more pleased to see him on my installation. Beau was so accommodating. He programed my existing remote to my new TV and DVD devices

The Squad kept me informed of their expected arrival, and they were true to their word.They were perfect gentlemen and was very patient with me, answering all my questions.

The Geek Squad team mounted my new 83" TV and set it up to work with my existing receiver. They were super friendly and answered all my questions. They made sure that I was completely satisfied and never rushed.

Your service Techs are awesome! So friendly and kind. They knew exactly what they were doing. They made sure I was communicated with the whole time. They asked my opinion about spacing. Great employees for Best Buy!