Customer Ratings & Reviews

Great service! Technicians Vincent and Sean were very knowledgeable and skilled at getting both our TV wall stands put up. These guys are the experts and really know what they are doing. We are very happy with their work. Thank you Geek Squad!

Leo did a thorough and complete job. He was timely and also helped me get connected to my new TVs. He was efficient and very professional. A+

They did a great job! They were supposed to follow up on how to get the portrait mode to stay on and I have not heard back from them. This is really disappointing as this is why I bought this TV.

Our old wall mount didn't fit the new TV!!!! The new TV needed to be LARGER!!!! It was a new TV, 55" replacing a 55"!!!! New was smaller by 4" width, and 8"Heighth!!!! It doesn't look so good!!!! Can we be helped???? Will a 60" fit on a stand???? HELP!!!! Ron R

This TV has a great picture and quality. I love that the Firestick is built in because it eliminates unneeded wiring/cords. Connected easily to all of my systems and gaming on it is amazing.

Had GeekSquad come out to mount a 55” TV. Planned to have cabling run through the wall, but they discovered the was was cinder block. Changed directions and did a great job of getting the tv mounted and cables hidden cleanly. They even updated a few setting on my TV that I’d missed. Solid service as always.

We scheduled to have a large (75") TV mounted that was purchased at Best Buy, using a mount that was also purchased from Best Buy for a lightly smaller TV (65"), again, purchased from Best Buy. When scheduling over the phone, the customer service agent asked many questions, so all was disclosed on what service we were needing, where the TV is going, what size is the TV, what size is the mount, etc. The day of the scheduled service, one of the Geek Squad guys that was scheduled to come, actually called and reviewed the details over the phone, verifying that the mount was the appropriate size, verifying that I just needed the TV mounted, not hooked up to other components, etc. All seemed well. However, upon arrival, the other Geek Squad guy came in, looked at the new TV that we had taken out of the box to have ready, and told me "Nope, this isn't happening" and then crossed his arms and just stood there. When we asked what the issue was, he claimed that the basic mounting was not the correct option for us to have selected and this was a special job, which would be at least $350 more. I explained to him that, when I scheduled over the phone, I had been very honest about how large the TV was, where the mount was, and that the current smaller TV was being replaced by the new TV. Actually, when I scheduled, I was told that because we didn't want components hooked up or wires hidden in the wall that this was a "basic" mount, so this is how she scheduled it. (This was not a request or decision of mine, it was the conclusion/selection that customer service rep came to after asking all of her questions. The Geek Squad guy was just so rude about the whole thing. He was absolutely unhelpful, arms crossed, arguing with me the entire time about what he claimed I must have said or not said on the phone when I scheduled. He had negative things to say about the customer service lady that I spoke to when I scheduled, also claiming that she was incompetent. This was not an apology for his company or company's employee, but more of an insult to both her and I that we so incompetently scheduled this visit. Honestly, it felt like he had no interest in working anymore that day, as it was around 3:30-4 PM when they arrived. I had also booked to have a smart door bell install (again, also purchased at Best Buy) but after he said he couldn't mount the TV, he just left, so I guess I will need to figure that one out on my own as I will not use this service again. Long story short, we make most of our electronics and appliance purchases from them and this is the first issue I have experience, but it has really changed my view on Geek Squad and Best Buy.

The agent installed and mounted my tv perfectly. He did it quickly and made certain it was located exactly where I wanted it. Very professional, friendly and cleaned up the dirt and dust. He also made certain the tv and streaming services were working properly before he left. Very satisfied

Timely, professional and courteous great job in set up!

Proficient and efficient in hanging TV on the wall.

They did a fantastic job. Very polite, knowledgeable and cleaned up after.

Excellent service. Guys were friendly and very professional. Would use them again. Would also recommend them to friends and family

THE AGENTS MOUNTED TV AND CONNECTED ALL DEVICES - ATTEMPTED TO ENSURE ALL ITEMS CONFIGURED PROPERLY

These guys are fantastic!! They are very customer focused asking questions to ensure I am completely satisfied with the product and their service. I will always use the Geek Squad for all of my tech support/needs. Thank you guys!!

Good Job at a fair price, but they could not solve a problem with my Harmony Remote. I did buy it from them a few years ago but they had no information on setting it up.

They were great. Very respectful of out home. Did a great job!

The agents were fabulous.. called to confirm the arrival times and actually arrived on time! He was very professional and courteous. The mounts were perfect for my needs. Why did I wait so long…

The Geek Squad was terrific. We had 3 members who were hard working, polite and charming! After the TV was hung on the wall, they took everything away and the room was in perfect shape.

The agent delivered, mounted, installed and connected everything to my new 55". She was amazing!

The Geek Squad was prompt and helpful in getting my new 70" tv mounted, connected and running, They were fast and out the door in less than an hour and this included explaining everything to this non-techy person!