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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1065 Showing 21,281-21,300 of 38,693 reviews
  • Rated 4 out of 5 stars

    Safe and secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily mounted in just a few minutes. Geek Squad are excellent workers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and kind people . Wouldn’t want another company to come in my home and set up another tv they were the absolute greatest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy and Ishmael were fantastic! Beyond friendly and informative. Worth every penny because everything is complete when they're done, TV is mounted where you want it and apps are set up. All I had to was sit back and watch TV. And I learned a few things about my smart TV I wouldn't have known!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install kings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers unboxed and mounted the TV in efficient manner They took their time to explain operation and answer questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been about 3 years now and this appliance still works perfectly well. No regrets making this purchase, whatsoever!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outside TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was mounted outside and we are very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Geek Squad Technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brendan was FANTASTIC! He did a superior job and was helpful in very way! Answered every question and was so kind in his demeanor. Thank you Brendan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Techs did an awesome job. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that mounted my TV were efficient and thorough. Once my TV was mounted and all devices hooked up, they explained everything in detail. I even got a call the next day to make sure everything worked properly. Friendly and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came at a timely manner and did an excellent job mounting my tv on the wall. Great customer service. Everytime i need a tv mounted i know who to call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. I am glad I used this service. The installer showed up on time, quickly installed the tv and made sure everything was working well before he left. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job installing my mount and tv. They were efficient and took all the boxes away and packing. My only negative was the explanations on how to set up the remote was a bit too rushed for me especially since there are no instruction manuals anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whalen Furniture -plenty 3-in-1 Console for Most Flat-Panel TVs Up to 65" - Brown Cherry is very functional and has plenty of space for other components. The Geek Squad did an excellent job and were very clean while they were assembling the stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time even brought a new mounting bracket because the one I bought was to small. They set everything up my back light and my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad always gets it done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought new tv mounts and needed their help to get them put up. they did a very professional job and cleaned up after their work. it looks very nice and works perfectly. thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assigned were on time, courteous, and very efficient. The had to install 2 TVs for me, and also helped me set up the streaming services. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers know best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in measured the wall… I wanted it one place and they advised me for better quality of viewing it should be in another place!! Thank God i listen to them!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech is a great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I am a Totaltech member; it has been of such "peace of mind value" as well as monetary value. The total tech Geeks are tremendous and so knowledgeable. This was a great investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean. Quick. Professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people who came to mount my television were very pleasant, professional, and surprisingly very fast. They were in and out very quickly, leaving no trace of their visit behind. They wore booties over their shoes prior to entering the home as well!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad was polite but unprepared

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted my TV were very polite. However, since the TV was already out of the box they didn't really know how to handle the TV in order to install it properly since it was so big (75 inches). They explained it's fast when it's in the box and they were trying to figure out how to manage inserting the screws now. They ended up washing a couple of the screws but didn't say anything. They lifted the TV onto the entertainment center and said they were done and quickly left. Since the TV wasn't centered we moved it and noticed the TV was moving a bit too much - a bit wobbly. I took a look at the back and this is when I noticed the screws had been washed. It seems safe enough but that was not what I expect from Geek Squad.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.