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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1066 Showing 21,301-21,320 of 38,692 reviews
  • Rated 2 out of 5 stars

    Mounted TV failed to hook up or even plug in TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid for Mounted TV hook up and installer came out mounted the tv which is great took a call (work call) then packed up and left. By the time we were able to double check what was completed we realized none of the hook ups were in place or even the TV plugged in. We finished the job and moved on. Called to get this extra feature removed but looks like I'm still being charged for it. If you get this service double check all connections prior to your installer taking off especially if they are taking calls during the installation.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. When we purchase a service, we expect it to be completed in full. While I am happy to hear that the TV mount looks great, I am sorry that your TV was not connected to the devices in the room. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Easy Peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time. Took time to discuss with me the best placement. Polite; personable. Took only about 20 minutes to install. Then explained to me how to adjust and how to hide cord against wall. Excellent install! Very happy I didn't try to do it myself. Worth every penny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wall Mount challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I made this additional purchase as it took two experienced installers about two hours to install the TV and soundbar with items specifically designed to support a wall mount solution. I would have spent 5 times that amount of time most likely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assigned were on time, courteous, and very efficient. The had to install 2 TVs for me, and also helped me set up the streaming services. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted by TV and set up all my devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant helpful fellow. Sound system was not included in set~up which was a surprise. Still working on getting that perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan and his crew did an outstanding job on the installation of my tv and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Replaced our Old TV with our New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs took down my old set and replaced it with the new set, and hooked up my Sound Bar. They were quick and very proficient at their work. We would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. The removed the old tv and mounted the new one to include making sure the programming of the remote was optimized. This is the second time they have been out to help. They were wonderful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the TV installation service, as i could net get a tech during Covid-19. I have to say that Geek Squad is the best. Worry free and Seemless installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted tv and connected it to the sound surround system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Service Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Techs was awesome, very professional ... friendly and helpful. Answered all questions we had on installation of our TV mounted on the wall. Spent time explaining each component and made sure we were comfortable with it's operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service putting up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV on the wall of my bedroom. So nice to lay in bed and be able to watch the television with out a cat to look over

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounting of tv done well,using my own wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were skilled and polite. Used my own tv and wall mount.looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who mounted my 65" TV was very professional and knew exactly what he was doing. He was able to drill holes in my 1976 panel walls and hide all of my wires. It looks terrific. Measurements were perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt and extremely courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work I would recommend them I have used them in the past as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used them once and fix my computer. Did an excellent job go to all the viruses and the junk off my computer so it’s now running a lot faster than before and loaded some anti-software so the viruses will not come back in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th geeked square installed two wall mounts and two televisions. They were quick, efficient and were extremely knowledgeable. They were very nice and explained in detail what they were doing and explained how to use new televisions. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did excellent work and set all my components up to the tv and walked me thru how to use it.

    I would recommend this to a friend