Customer Ratings & Reviews

Arrived on time, knowledgeable technicians. Answered all questions. Performed work in a timely manner. Cleaned up and took away boxes, etc. Excellent work!

They mounted my tv, the process was quick and easy.

Set up was quick. The gentleman doing it gave us great suggestions and we are so grateful. Everything looks amazing!! Thank you!!

I experienced excellent service from knowledgable people working in the store who assisted me with my purchase and then had prompt delivery and install by Geek squad during the same week.

This was the most absolute garbage service I’ve ever purchased. The contracted company felt they only needed to use two screws instead of the required amount and resulted in the bracket bending and the TV falling off the wall. I had to work with 4 different parties to get any response on a refund. Contacting Best Buy customer service told me to call Samsung which had absolutely nothing to do with the problem then told me I needed to go into a store to file a claim when they could’ve done it for me online. Will never be using geek squad again and have told everyone to not use this service ever.

We paid for Mounted TV hook up and installer came out mounted the tv which is great took a call (work call) then packed up and left. By the time we were able to double check what was completed we realized none of the hook ups were in place or even the TV plugged in. We finished the job and moved on. Called to get this extra feature removed but looks like I'm still being charged for it. If you get this service double check all connections prior to your installer taking off especially if they are taking calls during the installation.

The service was amazing! Efficient and professional.

Great service and install. They were on time, knowledgeable. Glad I used them. I would wish all installs were this good.

I was not at the home when the Geek Squad delivered and set up a new 65” TV for my elderly father. But he complimented on the service several times later that day. They were professional, courteous, efficient, and thorough. I highly recommend the Geek Squad for any installations or equipment needs.

It was super simple to schedule an appointment , definitely recommend the totaltech protection plan which i was able to get free installation for a 55 inch tv! otherwise i wouldve paid $150

Super easy to install with the drill and basic tools super sturdy love the swivel and articulating amount

The agent mounted my TV and set up all my devices quickly. They worked with my availability and made the whole process stress free.

The Geek squad team was very professional and arrived promptly and within the service time window. The agents explained all aspects of the install and answered all of my questions. Install was done professionally and very tidy as well. Overall I would highly recomend this service.

I was so happy with the gentlemen who came to deliver and mount my new TV. They unpacked and took all debris with them. They installed my TV on the Table Top mount I had already. Thank You!!

In over ten years, I never make a large purchase from Best Buy without purchasing the additional geek squad protection. The service is top notch, the technicians are fast and efficient and know what they are doing. Thank you for this great service.

The squad did a great job dismounting the old tv and installing the Sony. Answered all my questions and were totally professional and easy to get along with.

The agents that installed out TV's were prompt, professional and went above and beyond. Not only did they install our preexisting TV's but connected them to the internet and helped install sound bars that we already had.

Showed up on time. Took time to discuss with me the best placement. Polite; personable. Took only about 20 minutes to install. Then explained to me how to adjust and how to hide cord against wall. Excellent install! Very happy I didn't try to do it myself. Worth every penny.

Great!! Very helpful. TV installment was fast.!!!!

the agents installed my tv and all my products were really knowledgeable and helped with all my questions really would recommend to let the professionals do there job