Customer Ratings & Reviews

Geek squad attached my unit to the wall and hooked up my sound system to it.

I was pleased by the services of the geek squad very professional, thanks.

The workers were quick and efficient. They did a bang up job!!!

Did a great job and were very attentive to my questions.

The guys installing did a great job installing everything and they were very knowledgeable. I would do it all over again in a different room next time

Great service and very professional. Problem with arrival time and communication to me rhat the tech would arrive outside the provided window.

Kayla Graham, Geek Squad tech, was outstanding with her TV mounting advice and skill. It was a 55" TV to mount on a wall with full motion; did this without assistance and with ease. She was very professional.

The agent was very friendly and did a great job getting us all set up.

The techs unpacked, drilled holes, connected sound system and then instructed me on how to use. They were great, very knowledgeable.

I have to "tip my hat" to Best Buy for a wonderful series of installations over the years. No issues, on time and very easy to work with. Thanks !

The agents were very respectful, and did a great job attaching my TV to the wall. Took only 15-20 min to complete. They knew what they were doing.

Spencer was awesome mounting our TV. He explained everything he was doing & made sure we knew how to operate all the functions on our new TV before he left. He was very patient, polite & definitely knows his job !

I had it installed by the Geek Squad and they were great. They set it up and explained all the features. The remote is solar which is a great improvement.

The Geek Squad tech was very professional and respectful of my home. He solicited my input, provided a mock-up of the work before drilling any holes and cleaned up behind himself. I was very pleased with the service and would use the Greek Squad in the future.

The guys were great and super helpful. Eve solved a cord issue

Cody was absolutely wonderful - focused, thorough, pleasant and even informed me about the streaming speed I had as compared to what it should be...Cody was GREAT!!

Seems to do the job well. TV has not fallen off the wall yet.

I used the Geek Squad to deliver and install my 84" Samsung a few years ago and they were great. When we moved earlier this month, I called the geek squad and was quoted a price to uninstall transport and install in the new house. When I got closer to moving, I called back to schedule everything. That is when everything changed. I was told I would need 2 service calls, and they would not transport the TV to the new house, even though I purchased the extended, in home warranty. My son and I completed the uninstall in under 10 minutes, included taking the brackets off the wall. I then had to do the transport myself, despite being told Geek Squad would do it on my first call. So all that remained was the install in the new house. They asked me where I wanted it, and instructed them to center it on the wall. When they were done, it was off center and crooked!! The geek squad never used a tape measure or level, but rather "eyeballed it." This is an 8K over $7,000 TV, and they eyeballed it...! I ended up hiring another contractor to fix the issue, and another to repair the wall from fixing the geek squads mistake, In short, love the TV, very disappointed in the service. I would never use them or recommend again.

Great service and install. They were on time, knowledgeable. Glad I used them. I would wish all installs were this good.

The initial installation doesn't goes well BUT the Geeks came back out to make it right (which in my opinion they earned the respect) The cost of $250 is honestly high, shouldn't be more than $200. Would be 5 stars otherwise. :)