Customer Ratings & Reviews

The agents mounted my tv and showed me how to work all of the tv formatting. They were very thorough and courteous. I am going to continue to use their excellent service it’s save me time and I’m reassured that my products will be handled carefully.

the work they did was great and the techs were personally good guys. They were without many tools due to a 'truck change' which caused them to have to go back to the store twice. This turned a 90 minute job into over 4 hours. could have been avoided by a simple tool/item check before leaving. Service itself was fine and unlikely my issue will repeat

The guys knew what they were doing. They were quick and efficient. They also were very kind in explaining how the new TV works as we had never had a smart tv before. I still need a bit of training but we're enjoying the new equipment

The customer service we received was above and beyond anything we expected. They were so incredibly helpful and answered questions. It was our first time using Geek Squad and I would definitely use them again.

John and his teammate came in today and installed our TV. Wow! I was amazed how much John cared, I was amazed from his level of professionalism. True gentlemen, patience, caring, and explained everything and made sure we are fully satisfied.

Geek Squad InstallTeam mounted TV to wall in bedroom. Quick and easy! Very happy

My TV was mounted perfectly and timely. Will use again.

The Geek Squad set up my new TV quickly and removed all packaging. Then they stayed to answer all of my questions and let me practice with the universal remote. I was very pleased with the experience.

The Geek Squad installed my new tv and did a great job. They made sure everything was centered and level. They also went over the features of the tv.

The ceek squad wad on time ad usual and then made quick work of unmounting the TV which had a dmall but visible defect near the top of the screen. Best Buy did this service at no cost qs the TV wad less than one week old.

The agents were very personable and professional. Did the basic set up I requested and also offered suggestions to improve my set up. They were very timely and were good about keeping me updated on their ETA.

Great team. Very helpfull and knowledgeable. Answeeed a my questions. Set everything up the way i wanted it.

The Geek Squad techs were great and very helpful. They were able to set up everything and very patient with me to make sure everything we needed got done. We're always pleased to use Geek Squad.

Agents were friendly and professional. Service was great. Had 55 “ LCD tv installed.

Very knowledgeable,on time and did not leave a mess

Great quality Computer monitor, like the adjustable ht, angle, etc.

If you can get an appointment for install with actual Best Buy/Geek Squad employees, you'll be happy. The cost is high, but the employees do good work. If your appointment is scheduled with a 3rd party group....good luck getting them to show up. It took 3 tries and over a month to finally get Geek Squad employees to do the install.

The techs from Geek Squad installed this hardware, fir which we were grateful. It was first used for an older TV, then for a new set, so very happy for the adjustability. Only reason I didn't give 5 stars is that I wish it would swing out just a rad further for easier access to HTML and other cables, etc when needed.

3 people showed up to set up our TV along with installing the wall mount. All we can say is that they did an EXCELLENT job and we are so glad we had them do this for us.

We purchased a 55" Sony television to replace our 2 year old 55" Visio that died on us. We are very pleased with our new Sony. The picture is very clear and bright. The Geek Squad set up and adjusted our new television.