Customer Ratings & Reviews

The Geek Squad agents Scott & Ethan were outstanding. They were very well versed what we wanted in our new home. The TV install and everything else they did for us was great. Very easy to work with, polite and easy to talk about everything

David was on time, knows his work very well and installed the tv with no problems. Appreciate his professionalism and how much he enjoyed fixing this tv problem for me.

The guys did a great job and even hooked up my HDMI arc I was having trouble with on my TV this one replaced.

They had a issue with parts missing, but they had replacements. The TV was - Open Box - and the screws for the legs were missing. They got it set up, and showed me how to use the remote. Works great.

I was pleased with their service . Ido not being told how big I have to make my text. It will make me feel that I don't want to review anything else.

Geek Squad made sure everything was to my liking! They let me know what options I had as for as the placement of my tv! Made sure everything was connected and worked to my satisfaction before they left my home! Greatly appreciated!!!

Really appreciated the work by Kyle and DJ to install and set up our 2 new TVs and sound system on the 85" TV. Based on their recommendation we purchase another sound bar and mounting bracket for the 65" TV

When we are told Best Buy is sending their employees the geek squad & an outside vendor shows up this is not the way things should work

Appointment time honored. The team measured placement and mounted the TV after they identified the wall studs. All debris cleaned up.

Overall, the gentlemen installing my TV were very good at communicating arrival time and did wall Mount my TV. This, however, is not a white glove service. Which I expected, but was still stressful for a $4k purchase. They stripped a brand new TVs screws and made little to no effort to center the TV without being asked to do so. And then, it was not actual centered. Speed seemed to be the primary objective. Rating 2 stars based on expecting this to an extent, and for them successfully mounting the TV without scratching it.

They did a great job installing my tv, and the tech guy was very helpful.

Kind, courteous and very helpful, Geek Squad installed and connected my TV efficiently and effectively. They also took excellent COVID-19 safety measures -- wearing masks at all times and being very conscious of managing risks.

Had a new TV delivered and wanted to have them install the TV, hide the wires and make all the connections. The crew came in, I identified the location, they stated it could not go in that spot because the bracket that I bought would not support the wider studs in the wall. I had to show them how the bracket was adjustable. They successfully mounted in the correct location. Turned the TV on and showed me how to work the remote. I ended up entering the WiFi information so they could make the additional connections to peripheral devices. They explained that my WiFi needed to be upgraded as well as my cable box so I would not be able to use some of the Smart TV features until that was done. They said that I would not be able to stream unless these upgrades were done. They also stated that they would not bury the wires in the wall due to the TV being on an exterior wall in a buried basement. I told them I would upgrade later and went back to work (I work from home). They came upstairs, said they were done and off they went. I went downstairs to find they did not connect any of the Smart TV features, additional wireless accessories, and peripherals. In addition, they did not dispose of the packaging materials prior to leaving. I called Bestbuy to complain and was told to contact Geek Squad directly. After trying multiple times to talk to someone, I finally reached a manager who offered to have another crew come out in 3 days to make all the connections and dispose of the packaging materials. I explained I had already made the connections and my WiFi was strong enough to stream without any buffering, and I had already disposed of everything. He ultimately refunded the cost difference between a normal TV install and the Premium TV Mounting. This made the experience more tolerable, otherwise I would have given no stars. If you are going to use them for this service, watch them closely and be sure you read everything that is supposed to be done, then hold them accountable.

Agent Stephanie and her helper do fabulous work. She’s professional, pleasant and does exacting work. We’ll request her for our next in home service.

The Geek squad arrived on time they both had excellent attitudes answered all of our questions patiently their craftmanship was excellent Im sold 100% on using the Geek Squad

Geek squad did a great job setting everything up. Had this done in my North Carolina home and they were great! Best buy in Garner I dealt with Olivia she was absolutely amazing, the greatest customer service I have ever experienced ! Thank you Olivia!!!

Happy with the set up and this was the perfect size for our 85 inch tv it’s not too bulky still very nice in the wall geek squad did an amazing job mounting the tv and walking us through the tv app

Disaster & Disappointed and loss of day. two gentlemen delivered the new monitor to be installed on bracket. After they completed work they uncovered the monitor/TV I had just purchased, was missing from the sealed box, a power cord to power the unit and manufacturer Samsung remote control. The two installers assured me, if I would just go to the store I would get the missing items ( at no cost) ready for plug and play. The installers never powered the unit nor verified and full functionality of new purchased item ( there were missing items to complete the job) , which is part of the service I paid for( It is part of installation agreement). On the same day I went BEST BUY store where item was purchased and explained my situation to a store manager. I was met with a BEST BUY store manager, that showed no empathy to my situation. Instead the store manager attitude was of an in deference, more of I do not care. It does not affect me. the financial impact doesn’t affect my store. The store manager offered me the option of buying out of my pocket an universal power cord and in universal remote control.. knowingly full well, that if I was to use third-party parts on a new monitor, the manufactures could void the warranty on the new purchased product. I am now fighting an uphill battle, getting full credit for the product the installation and more. This is the main reason Best Buy stores are closing and across nation ( poor quality service ) BEST BUY has become WORST BUY!! I Canceled the order and requesting a full refund and dealing with loss of time from work. If I could give a negative rating it would be the least to say.

Geek Squad mountained my 50 inch TVm to wall in my home office very quickly. I am very pleased with the work done.

Having the Geek squad take care of the mounting and set up of the large TV made it so much easier for me to enjoy my new TV purchase. I highly recommend this service, they come in with all the tools needed and get it done.