Customer Ratings & Reviews

This TV has a very good picture. It's nice that it has a built in fire stick so you don't have to worry about more chords. Only complaint is that you can't get it to default to cable TV which means you always need 2 controls in order to select the program you want. That is a big hassle.

They ha us up and rounding in a short period. They showed us are everything was programed in the remote. It's a smart tv so we have a lot to learn. Did and very neat job with no mess. They removed all the box's and things that we didn't need. They were great.

Very professional and extremely thorough with the installation

Excellent service and efficiency. I would definitely recommend this service.

Nick and his crew did a very nice job. Very professional and patient. the crew was also very polite and respectful. I have no concerns with this crew at all

The agents were incredibly friendly and helpful. My children asked a lot of questions and the agents answered them and were so kind!

The technicians who installed the new TV, and moved our old t=TV to the new location were great! Great customer service, the answered all of my questions and did a professional job.

The agents mounted and connected all devices. The unit showed a defective screen later in August and Best Buy replaced the unit with no issues. It is a great TV, large and clear. Fun to watch.

The agents mounted my TV and made sure I had internet for my computer. They were very efficient, knowledgeable and friendly.

I didn't get the Geek squad. The direct TV guy came and he knew nothing about setting up the TV, so I had to call Samsung. We were told the geek squad would be there and would also be able to help us set up our tv.

The agent wasn't able to mount my TV but that's cause I got the wrong mount. After leaving the TV in its stand for a while I think it works well unmounted so didn't pursue getting it mounted after the. Staff was friendly and knowledge and I appreciated them trying to make my situation work.

The guys installation was great. It was the follow up that truly sucked. Two of the 3 tvs installed did not get finished setting up. Remotes did not communicate with tv. I called 3x to get them out to help me or at least RETURN A CALL to step me through it. I dont have internet yet. So through the grace of metro and my phone being a hot spot, I hooked up tvs to internet and completed the installation MYSELF. Im paying $200 a year for what? When your GEEK SQUAD fails to return calls or live up to the contractual agreement I hink I should get my money back or next years FREE if there is a next year. CUSTOMER SERVICE COUNTS BEST BUY

Excellent job by agents that installed my TV. They were very knowledgeable and mounted on the wall in reasonable amount of time

The squad did an awesome job installing. Also answered any questions I had easily

The two agents Qubert and Beatrice were GREAT! Very professional and efficient and I felt comfortable enough to ask them questions in regards to my new tv and the mountains package I had purchased.

All my recent purchases were installed by Andy Vu. Totally professional and incredibly competent. From the pre installation status phone calls to completion, he includes you in the process and assures you that your purchase can be enjoyed to it's fullest.

The agents mounted my tv perfectly and centered to my living room. Definitely would and will recommend

The technicians were outstanding! Quick thorough and knowledgeable. Stayed to explain the setup and answered all my questions before they left.

Technicians did a great job removing the old tv and re-using my existing mount.

Had the Geek Squad mount a new 50 inch Sharp. Wanted the wires in the wall. They made it work with the hdmi cords I had available. Once the tv was mounted they took the time to go through the features including the built in Roku. Made it easy!