Customer Ratings & Reviews

The Geek Squad techs that installed our TV were great and set up everything including the wall mounts. They were on time and very polite and pleasant and came exactly when the were scheduled. Some third-party group names CR Home Solutions were originally scheduled on July 18, but never showed up. Then scheduled for July 26 and again never showed up. I drove down toBest Buy in Auguata to complain and they said they had NO CONTROL of the Third Party, These people never called to say they weren't coming as scheduled. They just sent emails with NEW APPOINTMENTs Scheduled. Finally the Geek Squad was scheduled to come do the job after numerous complaints about CR Home Solutions lack of professionalism. The geek squad came as scheduled on August 4 just as scheduled after waiting almost a month to get the TV. Please don't ever assign CR Home Solutions to handle anything at our home again!!

The agents were very friendly and super helpful. Their primary concern was to do the job right. An outlet was in the way of where the TV was to be mounted so the tech's helped me select a new location to move the outlet. Over the course of the next few days I did the work to move the outlet. I then rescheduled the appointment and they sent out the same techs from the first visit. They did a fantastic job of mounting the TV and showing us how to operate and get the most out of it. Great work from two guys that obviously take pride in what they're doing!

Very pleasant, very knowledgeable and very efficient. Did an excellent job.

Super fast, easy installation by geek squad very informative on setup and very cautious with appliances. They were very professional and very clean when finishing their job.

The “squad” that came to install my 85” TV did a fantastic job. They were quick, efficient, knowledgeable, and very professional. I will never try to install anything myself again when Geek Squad can do it much better and faster.

The team was on time, courteous, and knowledgeable. They were flexible about placement, provided valuable tips, and were extremely efficient.

The man from the geek squad his name is IAN came to our home and installed the bracket that holds up the flat screen ,he also put our flat screen up hooked up all the wires showed us how everything worked.he was very professional and friendly.

The Geek Squad arrived early in the window and the installation was quick and smooth. The crew also took time to explain the use of the mount and some tips for best viewing of the TV

The geek squad employees were very fast and resourceful in their installation. This was especially laudable given the incorrect scheduling. Their work order only mentioned putting the TV on the wall mount though I had clearly requested hook up of audio, DVD player and update of Harmony remote. My experience with scheduling the TV hook up has been very frustrating. First I called to arrange this, and stayed on the phone for 90 minutes with transfers from several people who appear not to know what they were doing. I finally talked to a man who seem to know what he was doing and he scheduled me first for an in-home consult. This delayed completion of the task but I thought that would be good to be sure that I have everything needed for the hook up. The in-home assessor was very pleasant but said that she was mis-scheduled and only provided a little new info. She apparently incorrectly scheduled the hook up visit. I started this process in mid August and it took a month to complete. I have had good experiences in the past with scheduling so this experience was disappointing. I got the impression that there is some disarray at Best Buy right now. I hope you will get your act together since overall I like your company. .

the installers were great. they were contracted by best buy. the company rescheduled my appt twice. I ended up missing an entire day of work over this. once they showed up, they di a great job. hung the wall mount and tv, connected my devices, moved my old tv for me and reconnected it. glad I did this. money well spent. I just wish the company best buy contracts this to had showed up the first time. that is what prevented five stars.

These guys were beyond professional, they cleans up, showed me how to operate and gave me tips and tricks. They were on time. Very please with service

On time, knowledgeable, professional, polite and clean install.

The gentleman that brought my tv was very careful and had the tv mounted in minutes and made sure the tv was working and not damaged in anyway. Super happy with best buy and would recommend if you are wall mounting a large ( 65 inch or above ) to get the this.

The 2 guys that came to set up mount and tv were excellent. They were very pleaseant and knowledgeable. They were very quick. Before leaving they made sure we were satisfied with everything. They were the Best!!

The Technician impressed as highly knowledgeable and competent. He kept us informed of the progress and issues in a way that inspired our confidence in his capabilities. The technician explained the various controls and made helpful suggestions regarding equipment requirement which would improve the quality of the picture. The work was completed in a timely manner and the work area was tidy at the conclusion of the installation. We were very pleased with every aspect of the job.

The gentleman that came to my house to install the television was polite and knowledgeable. Gave me advice on where to install the TV and showed me how to use it. It's unfortunate that best buy is discontinuing this service as part of the total tech service.

I experienced an initial wall-mount of a large TV, and then two more exchanges due to faulty TV panels. The initial install was very good and accomplished according to my requested parameters in terms of height on the wall, in which the centre of the panel would be at seated eye height. This panel was defective and swapped for an identical panel. That second installer's helper never showed so I helped the installer with lifting the TV onto the brackets. I immediately detected the same panel defect and showed the installer who wanted to rush home and see if his TV had the same fault. That second panel was exchanged for a completely different type of TV which is thus far satisfactory. My only critique of these three installs is that the Geek Guys were very quick to program the initial settings which was difficult to follow, nor did they explain in any detail their proceedings or ask if I had other thoughts. Mostly the settings were as I would have done myself, and I did go back through each and every setting later. But a bit more coaching might have been appropriate. (To be fair, my comments and knowledge of my own associated audio/video components may have swayed them into thinking such simple instruction was not needed.) Nonetheless, other than two faulty TV panels, the installations were satisfactory.

The 2 Geek Squad gentlemen, Keith and Ken, did an outstanding job installing my 65” TV. They called with an arrival time, showed up on time, installed and set up the new TV, cleaned up and hauled my old TV away. They were courteous and efficient and we couldn’t be happier.

Very well coordinated team. Efficient and effective,reboxed old tv and helped me move it. I like having the geeks available when I need them.

Quick, efficient, clean. great install. The wall mount I purchased at Best Buy along with my TV was the wrong mount for my wall stud spacing. Geek squad had the correct mount on their truck. The only downside was that the new mount was way more money than I would have liked to spend for a mount. I really didn't have a choice since the squad crew were present and I needed the install done. The squad called me beforehand to let me know how long it would be for their time of arrival. Overall a very good experience. I would consider them again for any future installs.