Customer Ratings & Reviews

The agent's were courteous and professional in the installation!

In the recent move to our new home, I have to say with no reservations that the two tech representatives who installed our tv were the best service personnel to perform any of the many services needed in a new home. They were prompt, neat and clean, extremely efficient, did a great job and were done within 40 minutes from start to finish. I would not only highly recommend them but go out of my way to sing their praises. Great employees.

Great picture, Geek squad did an excellent job mounting on the wall! Made sure all equipment and connextions were set up.

Geek Squad means quick response Geek Squad means efficiency Geek Squad means understanding the issue & professional We are extremely satisfied with Geek Squad

Service was phenomenal and I have to give credit to the technician who installed and set up my 50' inch TV set. He was awesome!

Very pleasant, very knowledgeable and very efficient. Did an excellent job.

Have not had an installation with such professionalism. Installation was quick. Technician explained why the tv was not going to be mounted where we originally wanted. And locations that he recommended was better than what we wanted.

The gentleman that came to my house to install the television was polite and knowledgeable. Gave me advice on where to install the TV and showed me how to use it. It's unfortunate that best buy is discontinuing this service as part of the total tech service.

Geek Squad did a wonderful job mounting installing and setting up our TV. Very professional and left the area spotless. We are very happy with the finished product.

The geek squad employees were very fast and resourceful in their installation. This was especially laudable given the incorrect scheduling. Their work order only mentioned putting the TV on the wall mount though I had clearly requested hook up of audio, DVD player and update of Harmony remote. My experience with scheduling the TV hook up has been very frustrating. First I called to arrange this, and stayed on the phone for 90 minutes with transfers from several people who appear not to know what they were doing. I finally talked to a man who seem to know what he was doing and he scheduled me first for an in-home consult. This delayed completion of the task but I thought that would be good to be sure that I have everything needed for the hook up. The in-home assessor was very pleasant but said that she was mis-scheduled and only provided a little new info. She apparently incorrectly scheduled the hook up visit. I started this process in mid August and it took a month to complete. I have had good experiences in the past with scheduling so this experience was disappointing. I got the impression that there is some disarray at Best Buy right now. I hope you will get your act together since overall I like your company. .

My new Samsung TV has a beautiful picture and wonderful sound. I am very happy that Geek Squad delivered the TV and put it on my wall. Geek Squad also made all the necessary adjustments to the TV so it works perfectly.

I experienced an initial wall-mount of a large TV, and then two more exchanges due to faulty TV panels. The initial install was very good and accomplished according to my requested parameters in terms of height on the wall, in which the centre of the panel would be at seated eye height. This panel was defective and swapped for an identical panel. That second installer's helper never showed so I helped the installer with lifting the TV onto the brackets. I immediately detected the same panel defect and showed the installer who wanted to rush home and see if his TV had the same fault. That second panel was exchanged for a completely different type of TV which is thus far satisfactory. My only critique of these three installs is that the Geek Guys were very quick to program the initial settings which was difficult to follow, nor did they explain in any detail their proceedings or ask if I had other thoughts. Mostly the settings were as I would have done myself, and I did go back through each and every setting later. But a bit more coaching might have been appropriate. (To be fair, my comments and knowledge of my own associated audio/video components may have swayed them into thinking such simple instruction was not needed.) Nonetheless, other than two faulty TV panels, the installations were satisfactory.

The 2 Geek Squad gentlemen, Keith and Ken, did an outstanding job installing my 65” TV. They called with an arrival time, showed up on time, installed and set up the new TV, cleaned up and hauled my old TV away. They were courteous and efficient and we couldn’t be happier.

On time, knowledgeable, professional, polite and clean install.

They were on time and did a wonderful job with both TV would use them again

the installers were great. they were contracted by best buy. the company rescheduled my appt twice. I ended up missing an entire day of work over this. once they showed up, they di a great job. hung the wall mount and tv, connected my devices, moved my old tv for me and reconnected it. glad I did this. money well spent. I just wish the company best buy contracts this to had showed up the first time. that is what prevented five stars.

I've had three separate mount and installs done by Best Buy and have yet to have a bad experience. My main TV room didn't have the stud alignment to have the TV center with my preferred mount and they were able to modify the mount and have the TV dead center in room. Also, on a separate occasion I wanted a TV mounted on a stone faced fire place and was not able to use my mount of choice and they had on hand other mounts so my TV could still be mounted that day. All of the teams seems to have excellent knowledge of how to safely mount TVs and also refused to mount any TV in a unsafe manner and had solutions to those mounting challenges. (I live in the Los Angeles area so quality might differ based on who you are serviced by due to differences in labor markets and management)

They did a great job on my tv installation and mount.

They texted me to let know when to expect them. They called me to let me know they where 15 mins away and i sat down and watched them do their magic. It was a professional installation. They even ran the wire behind the wall for a clean look. Excellent job.

The Technician impressed as highly knowledgeable and competent. He kept us informed of the progress and issues in a way that inspired our confidence in his capabilities. The technician explained the various controls and made helpful suggestions regarding equipment requirement which would improve the quality of the picture. The work was completed in a timely manner and the work area was tidy at the conclusion of the installation. We were very pleased with every aspect of the job.