Customer Ratings & Reviews

Amazing Team from Bestbuy came in and installed this 98inch S5 from TCL. they did it fast and perfectly took care of all my wires. they even took the box and trash with them. God bless the BestBuy Team

The Geek Squad member Brandon and his crew did a great job installing my Sony XBR55 A1E OLED TV and Sanus full motion TV wall mount. He arrived within the half hour time window that he said he would. He was very professional. He added the TV to my home network and cable box and cleaned up any mess created during the installation. I could have done the job myself but I am so happy that the Geek Squad did it for me. Ask for Brandon.

The agents did a great job moving one tv with wall mount to a new location and installing the new tv with wall mount in the original spot. They communicated with me throughout the process so I knew what they were doing and they did everything very well and very fast. I am very happy with the professionalism and expertise of the Geek Squad for this tv delivery and two installations.

Very good picture, easy to set up and convenient. We went to the store looking for a different brand bur once we walked past this we were sold! You don't have to have a cable box or fire stick!

The squad was knowledgeable and friendly. Solved a difficult problem

The squad cut a hole in the wall so they could conceal all the wires associated with my new Samsung TV. The geek squad then ran the wires through my wall and mounted the tv wall bracket. Attached my 65 inch tv and programmed everything for me. The agent totally cleaned the area. He even placed the empty box with all the packing in my garage for me.

The installers were prompt, courteous and professional. They installed the wall mount on wall studs in my living room, and mounted the 65 inch TV exactly where I wanted it. They knew what they were doing, and were in and out quickly.

This is for the gentleman who drove way from Canton, and came to my apartment to complete my ENTIRE installation even with the confusion and lack of interface between Bestbuy Geek Squad and the vendors they send out. I believe the name to be Cody, was SUPER professional, patient, knowledgeable and went above and absolutely beyond. I couldn't have been MORE APPRECIATIVE. Its one thing when services are provided its something totally different when they preemptively take care of your tech & install needs while being proactive to ensure you have confidence in your home for using said new installations. He explained EVERYTHING for me, didn't even need to read the manual, and he set up every TV in my new apartment when I felt distressed! I was made to feel uncomfortable, rushed for time, and inconvenient with a prior scheduling. Cody was the antithesis! My only regret is that I didn't write this review sooner.

The agents mounted my TV and soundbar. Agents were professional and everything was perfect. Make sure to request the Best Buy agents. Sometimes they use third party ppl and I’ve had issues with them and ended up canceling and rescheduled with official geek squad professionals.

Eddie came out to install our new Samsung 65" TV. He had another young man with him. They were both very competent and knowledgable regarding the product. They were quick, neat and clean while installing, clear in their explanations about the TV and all in all a joy to have in our home. Very well trained and extremely polite.

They did a superb job. Mounted it on a brick wall, hooked up my DVD, Apple TV, Roku and a Sony Sound bar. They explained what they were doing and also showed me how to use my new SONY OLED TV. They cleaned up after themselves. They communicated very well from confirmation of my installation date and time, to when they would arrive.

Geek Squad mounted and set up out TV expertly and cleanly. I cannot over-emphasize the joy of having professionals setup one's TV and peripheral equipment - Now, in our house, everything works together, and we only need one (yes, one!) remote! They even provided some cost- saving measures!! Great guys!!

Such knowledgeable and professional crew. Thank you for doing much a great job installing my televisions.

Agents mounted my 85 inch tv and related gadgets in my loft area/media room. They even cleaned/vacuum up, removed boxes ans packaging afterwards. The agents were very professional and courteous. Highly recommend Geek squad agents for your installation vs 3rd party.

Only took about 1/2 the time I thought it would. Guys we friendly and explained what they were doing and why, they helped decide on specific location with the worm tube and the outlet made challenging getting it perfectly centered on the wall the wall is 25 feet and 1/2 inch did not make any difference. I would not have attempted mounting it myself even with help seen to many horror stories

the tech mounted my tv and explained all the connections and setup my remote explained all the interactions of my tv;very professional and new what they were doing as always the gook squad lived up to our expectations and we will use them whenever we buy more from best buy.thanks

The Geek Squad techs were knowledgeable and courteous, and they did a very professional job mounting and setting up the TV, connecting it to the HT devices, and hauling away the old TV for recycling.

Our TV installer was prompt and professional. We give him a solid 5 stars. The Best Buy process of scheduling our install was absolutely dismal- a true failure at the corporate level. I gave this review 5 stars, however, because the Geek Squad installer had nothing to do with Best Buy's ineptitude.

Dylan mounted the TV, explained how it all worked since I was not familiar with the set up. He showed me and then had me do what I needed to do to use my new TV. When he left I was comfortable using the new system.

I have been a Total Tech Member for several years. I have primarily used the remote cleanup service on our computers. That has made the membership generally worthwhile and value added. Recently bought a new TV for install in my home by the Geek Squad. I think Best Buy has made a mistake in eliminating the ability to contact your sales person by phone. I was eventually given an email address but the sales person never responded. As a result, I had to drive to the store on at least three occasions to resolve questions about my purchase. When you call the number of your preferred store you are now directed to a call center and a person answering as if they were in the local store. Disappointing, particularly as a Total Tech member. I dealt with two Geek Squad Teams for the install. Both were polite and competent professionals. There was an initial problem mounting the Sanus Tilt 4D as a result of my homes construction. The original team that was most knowledgeable of the work to be performed did not return as I was assured so it was necessary to start over again with another team. Would have been good to know that the first team was not available up front. I would have waited and rescheduled the completion of the install. Ultimately the job was completed and thus far we are pleased with our purchase. The overall purchase process and install was more difficult than it should have been for the reasons I’ve noted. I hope Best Buy considers these observations and improves on customer support.