Customer Ratings & Reviews

Corey was outstanding. Professional, practical, easy going and relatable. He had a colleague join him for assistance and he was equally professional. I would ask for Corey again in the future if I needed assistance

The agent did his job. I was disappointed when I learned that installation was not free. That was one of the reasons I became a Total Tech Member.

Satisfie,d but not entirely and stations are a little complicated to get too.

The two gentlemen that came out and install the TV did an awesome job very professional they even helped me set up my remotes

Professional, complete installation. Nothing else to say.

The agents mounted the tv and made sure all devices were working. Added challenge is both TVs were mounted into our vacation condo and we had no idea there were steel studs. Geek Squad were heroes.

Technician very knowledgeable, good communication and answered all questions I had.

Love the T V The Geek Suad did a great job on the installation.

The 2 Geek Squad techs that came out were awesome. Curtious, fast, extremely knowledgeable and will to answer questions and provide tips and tricks for the TV. Amazing team!

Seemless experience, the guys were very professional and tedious

The techs mounted my TV and did a splendid job. The put all component where they are supposed to be. My surround sound is sounding great and everything looks neat.

Good job. Could have cleaned better. Wallboard dust left. Good value.

The Geek Squad is very reliable to assist you. TV’s are very heavy to lift. They do a great job to install and connect devices

We love our new Smart TV that we basically purchased for the Prime Video so my husband could watch the football game when he went to bed!

Somehow the wall mount did not arrive with the tv. The installer was able to locate one, picked it up and installed the TV. Only reason I didn’t give a 5 star rating is that Best Buy should have provided more information on everything I needed to order to install the TV.

Geek techs are always pros and know what they're doing, but I have had to have them come back to finish what they started because they didn't run thru everything the first time. Because I don't know what I don't know, my last tech (she came twice to the house), told me how (instead of just doing it) to program my already somewhat jerry-rigged brand new TV with my Harmony remote. It sounded easy enough. She left. I didn't get it right. Still doesn't work and renders some cool features of the new TV unusable. I don't want to get charged $99 again and it's so time-consuming to wait for the Geeks, so I haven't called. So we are living with a partially working TV. I know there are time constraints to their visits, but I don't think it's too much to ask that whatever is being installed works properly across the board. Aaaarrrggh. So frustrating.

The mount was perfect for my tv. The guys that did the install were very professional and it turned out great.

I’m so glad I decided to get my tv mounted. Great experience with the installer. Took his time to make sure it was perfect. Looks great in my room. Was able to get rid of my tv stand and went with a glass shelf for my cable box.

The two services members were polite and very informative.

Mounting frame was heavy and required two Geekers to lift and mount it on the wall. Service was even better since Samsung provided free mounting for the tv purchased. Free or not, do not attempt this by yourself at “home alone”.