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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 38,693 reviews
  • Rated 5 out of 5 stars

    They've Done This Before!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding work in installing and setting up our new 85" TV. They obviously knew what they were doing. They installed a wall-mount, then mounted the large TV and placed it where we wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was perfect as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did everything they could to make sure that the installation was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job mounting mounting our 70 inch TV. The TV is level and spaced perfectly on the wall. The mount moves easily. They were outstanding on the cleanup. No dust, took all the boxes, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85" Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad install purchase was worth the money. They were very knowledgeable and saved me from having to get help mounting the 85" above my fireplace. They gave recommendations on things I could change to improve the picture. 85" Samsung - Great Picture!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frank and Gabe did an incredible job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabe and Frank were amazing!!! They both were so friendly and mounted our 55 in TV so fast! It looks way nicer than I imagined ! Just beautiful how they put it together. And they truly care about what you need, so if you need someone to mount your tv request for these two. They did an incredible job! Thank you Frank and Gabe!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount is stable and Handled 100" TV well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Mount was strong to handle 100'' TV and was flexible to adjust back and forth when connecting the cables. Geek Squad took care of all the installation smoothly. Excellent Team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael and Abraham were amazing. They were friendly, knowledgeable and very professional. They installed, set up and explained everything to us in a way that were we comfortable. Would give them 10 stars plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great informative and quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with the great job Geek Squad did with mounting my television. I truly appreciated how they also asked for my input on where the television would be mounted rather than just doing it without my say. They thoroughly explained how to move the TV, use the TV, and answered any questions I had about the utility of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional teams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were professional and great to work with. The mounted my Tv's set up my receivers and surround systems. They were respectful of my home and cleaned up and took all the boxes with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally competent, smart, and industrious!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad partners who mounted and set up my new 60 inch TV worked with both industry and smarts. They mounted the TV on a brick veneer wall above a fireplace mantle. I had a hanging bracket in place for the set I replaced, but because the new TV was bigger, they had to take the bracket down and re-position it. No problem for this crew! They had the right tools and the right experience to do the job efficiently and thoroughly. Furthermore, they were incredibly friendly and pleasant to deal with. They had to make a follow-up visit a week later because of an issue not related to their initial installation, and even though they weren't immediately able to resolve the issue, they researched patiently for over an hour and consulted by phone with one of the product vendor's trouble-shooters to find out what I needed to do. I got the answers I needed, they didn't charge for the follow-up visit, and I got to visit with them a second time. They will always be welcome in my home, either as Geek Squad techs or as plain old social company. I'm satisfied that the $199 set-up fee was money wisely-spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install was easy & fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional & knowledgeable. In & out quickly. Made sure TV was functioning properly before leaving & cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew how to install my 77 inch TV over the mantle and sound bar on the mantle correctly. They got it all hooked up and operating like it should. and set up great. This was a wall mount so I had to have a handy man put in the electrical outlet about 28 inches above the mantle before the instillation, They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were great. They uninstalled our old tv mount and installed our new one. They then mounted the new tv, installed the needed apps and explained how everything worked and made sure we understood it. They were polite and efficient and I would not hesitate to use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team arrived well on time and mounted our new 77 inch TV above our fireplace like it was a piece of cake. They centered the mount perfectly and moved our Apple TV and other connections from our old TV and set them up leaving us with a full working setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV - Great Job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has installed my new television and did a Great Job! The put the new tv mount on the wall, attached the tv, set up all of my remotes, went over everything and then took away all boxes and trash. I really truly appreciate all of their help! I would recommend them to my friends and family and definitely use them again and again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad time was a pleasant surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being an engineer, I was very skeptical of using the geek squad, but even as an engineer, there are some things I really don't want to do. For example, replace an already hung TV and get all of the surround sound cables connected as well as run new HDMI and optical cables to the new TV. I was pleasantly surprised, my Geek Squad team was very professional. In this time of COVID, they made it a point to where their face masks and keep their six-foot distance, which made my family feel very comfortable. Their professionalism didn't end there, they explain the process, got my feedback on where to mount the TVs and literally worked so quietly with a drill and all that they didn't even wake my wife who was sleeping in. I expected the work of mounting two TVs and setting up the new system would take all day and it only took 3 - 4 hours, which I think was amazing considering all they had to do. Needless to say, I have a different view of using the Geek Squad for installations, they did an amazing job and we are still happy. Wait, did I mention not having to clean up after them, they not only cleaned up thoroughly after themselves, they took the empty boxes with them. Great touch!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth The Expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have utilized Best Buy to hang four tvs ranging in size from 55 to 75 inches. All services have been performed by courteous Geek Squad techs and in a timely manner. Do yourself a favor and purchase the Geek Squad yearly membership. What's included will save you hundreds off various installation projects. We will continue to use Geek Squad for all our technical installation needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a wall mounted TV efficiently and cleanly. He arrived on time, followed safety protocols, and asked my approval on positioning before finalizing installation. He also provided basic user instructions on the streaming platform and ensured all my questions were answered before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing. They were prompt, polite and professional. They answered all of our questions and concerns. After they completed the installation, i had a question about the picture quality and they returned that day to double check that all was set up properly. So pleased with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The REAL squad...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew was extremely efficient and professional. These guys are an asset to best buy.

    I would recommend this to a friend