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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1205 Showing 24,081-24,100 of 38,693 reviews
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that installed my TV was very professional. He was on time and he did not waste any. The install is perfect. I am very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very fast and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very clean, very fast, great communication, understood my components and helped out tremendously. even helped me move out my old equipment in to storage attic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what we need it to do. So far so good and we are happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great at communication and worked quickly. Will definitely do it again when we move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just got a new 65" tv and soundbar. It did not fit on my tv stand. these guys came, hung it up and cleaned up in 30 min. polite, professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a very professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was unpacked, setup and streaming services verified.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A QUICK INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this person presented an attitude of: "being so happy to be of service"....made a really nice experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that delivered and installed my TV and wall mount were amazing. They were quick, efficient and very friendly. They made sure everything was installed and set up correctly at the beginning!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation was professionally completed. Crew made sure TV remote dialed in so that one remote handled all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys was on time , respectful and nice. Did their job so well i save their number in my phone to do my next project.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a very complicated TV/Entertainment Center set up with THOUSANDS of wires. There is absolutely no way I could have figured out how to connect/re-connect everything once I bought a new 65" TV. Thankfully, Geek Squad was able to get it all hooked up properly....but it did take close to 5 hours!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv to the wall and connected to the sound bar. The best team ever. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be any happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve read some mixed reviews when it came to the TV installation, overall the pros that came in were in and out in about 20 minutes. It was a job well done! Couldn’t be any happier !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim was great and professional. you knew exactly what to do you know what type of chords I needed he set up everything perfectly explained everything he was a true gentleman.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    only average

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call back the tech (Tray) to program the remote and he was not able to recognize that the cable box went thru the VCR until I mentioned having to turn to channel 3 on 1 remote and play on another. Tray also did not measure/tell me that the cord from the TV to the extension cord was "a little short" and needed "to be raised up". He went to look for something in the TV box he had offered to dispose of to use. I looked at the connection, unplugged from the extension cord and plugged directly into the wall. No problem. Why did Tray ( and I hate to say it) not think of this as the "expert"? I could go on, but let me say your "customer service" team was also lacking in acceptable customer service. Just a personal experience observation ……

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just want I asked for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were quick and very accurate!! Made sure to measure / check other side of wall not to do any damage . The height I asked for and they covered there goes while in my home . Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ebony is the best tech! It took three times to get me set up properly. She is knowledgeable, can offer ideas, a wiz at programming, and practices safe guards against COVID.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication on when he was coming. He was so helpful, kind, organized and efficient with his time. I was so thankful for his services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv professionally & quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were professional and quick. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fellas know their stuff! In the time they had our TV hung and turned ON we would have still been unpacking! Was way too big for my hsband and I to handle. Best money spent... save alot of headaches...

    I would recommend this to a friend