Customer Ratings & Reviews

Professional and great service.. I definitely recommend geek squad to a friend.

Two guys showed up to mount a tv but I didn’t realize I needed a bracket to mount my Sonos soundbar. One of the guys had the part in his truck. They set it all up and were on their way in 45 min.

We are enjoying the new 75 inch TV a lot but not happy about the installation work. The installers came in, said that the in-wall boxes could not fit into the space between the dry wall and the concrete block. They drilled 4 holes in the family room wall and the outside patio wall, installed the two televisions and left with the wires hanging down from the TV to the outlet near the floor. My wife was very upset, especially with the wires hanging down in the family room. So we called an electrician and he came and installed a new box up behind the TV on the patio. He and I took down the new 75 inch Samsung on the family room wall and he cut holes in the dry wall and ran the cords down inside and back out near the electrical outlet near the floor. He used small plastic frames that went into the dry wall and covered them with wall plates that the TV wires went through. He said anyone could have done that since the wires were connected to electric and TV outside the drywall. He charged us $500.00+ and left. The money I paid for the 2 wall outlet boxes that were not installed by the geek squad were refunded to me but I’m upset about the extra money I was charged for the premium TV mounting (SKU:3008018 on the invoice) along with the “Brick Stone or Concrete Wall Type” (SKU:4570100 on the invoice). When I asked the Best Buy advisor about this before paying for the TV and installation, he said “it’s in case they have to do things that are more complicated or take more time during the install”, so I let them keep it on the quote. What I saw was NO ATTEMPT to do anything outside of looking at the wall and saying, “nope the wall box won’t fit”! They just drilled four holes in each wall and bolted the mounts to them. Zip tied the wires running down the outside of the family room wall and left. I requested a refund the $49.99 for the patio TV (since it was not 55 inch or larger) and the $79.99 for EACH TV that was not wired inside the wall. The $159.98 and $49.99 (and tax) doesn’t come close to covering the $500.00+ electrician bill but it would least make me feel like I hadn’t been taken the cleaners on this installation. I did pay for the 1 year Geek Squad $200.00 deal to avoid having to pay $200 to install each TV, but when you add the $159.99 and 49.99 you get…. more than $200.00 so I didn’t really save anything by doing that did I?

Great product with lots of mobility. Super team of Brandon and Nestor did the installation. Great Job!

They were right on time, and got the job done within 15 minutes start to finish!!! It would’ve taken us a couple of hours to do ourselves!!!! I highly recommend this service!!!

Professional and friendly. Great job! Gage and his co-worker are a great team.

Great experience with delivery and installation. No complants!

The agents mounted my tv my properly without issues. Made great suggestions. Couldn’t ask for a better at a value price!

I have had Bbuy mount 4 TVs in my new home and each one was flawless . Skilled professional staff measured and taped to insure level prior to drilling . Kept us informed the whole time for comfort

Professional and knowledgeable team. They came in and took care of business.

The agents mounted my tv and connected it all to my device.But now theres a problem in sounds when connected smartcast from my tablet,we need assistance again.

Really comes in handy when you have a lot of electrical devices/ tvs/ or anything you buy at Best Buy. Works pretty good.

The guys from the geek squad were fantastic! Very prompt and the communication was 1st class!

Best Buy sent 2 very knowledgeable agents who safely and securely mounted my 70" tv and connected it to all of my devices. I will definitely be using this service again.

They made sure the tv was not going anywhere. After mounting the bracket he applied weight to ensure the tv would be secure

The agent was friendly and asked me about placement of my tv and if I was happy with the service.

The agents mounted my TV and connected to all the necessary devices

They were on time. Very professional and got the job done in short order.

Would recommend them to anyone great for putting in your electronics

Michael & Jordan provided excellent service with my mounting service.