Customer Ratings & Reviews

The delivery guys set things up quickly, I was a little disappointed that they just said my DVR would no longer plug into my tv without explaining what I needed.

The gentlemen were quick and knowledgeable. Cant thank them enough.

10 out of 10 service. Very professional and everything was done just how I wanted.

Bring a total tech member has many perks and one of them being FREE tv install with your purchase

Excellent service. The technicians made sure that everything I needed was done.

Geek squad did a great job getting this all installed and quickly.

It wasn't Geek squad, A contractor showed up Solo, I helped him. They offered to reschedule, I didn't want to take another day off from work, I decided to help out. helped mount it but that was it , didn't help making sure my TV was connected to the home theatre properly. Stated when asked , he had other jobs to get to.

Very knowledgeable technician, unit was set up professionally

The TV is great but my absolute favorite is the Geek Squad service is great!

My last TV was going on 12 years old - my how technology has changed! I had Best Buy set up the TV (lot of electronic gadgets) and they did a superb job.

The agents mounted all of my TVs and set them up and connected them to my wifi and everything and removed the boxes when they were done

The geek squad agents did a good job & were professional & personable. I think there is a problem with the sound bar & sub woofer that I hope they will adjust when they come to calibrate.

Didn't put were I exactly wanted wasn't there when service was rendered

The guys fixed an issue with my modem and gave me good info on a product we may need in the future.

Geek squad service to mount our 65" TV on the wall is money well spent. They also hooked everything up, made sure it was all in working order and showed us how to navigate with the remote.

High quality as needed for a large 85 inch television

Everything when like clock work - technicians right to work with head all the equipment - they were on time -

No complaints with the first crew that came into the house and set up my tv. Unfortunately, the tv failed, showing an intemittently black screen (the kiss of death). So,,, a swap out was scheduled. The second crew brought out the exchange tv. As soon as they came into the room where the the tv was located - he starting finding why the screen was going black first is was my sound system then the hdmi cable. He said that the hdmi cable connector was bent and that was the problem. They had a replacement 12" cable on the truck and for $40 they would change it out/ So, I agreed to on the replacement. He worked on it about ten minutes anf gave up without replacing the cable. He told me that they could leave the so called bad cable in place or place the new cable hanging down. Since I have a wall mount to hide the cables -that didn't seem to be an answer. I asked him that if the hdmi cable was the black screen issue then I am no better off then I was with the original tv. He said that typically they don't go through fire blocks in the wall. I asked then what do they do just quit. The problem now becomes my problem. He said if I wanted a new cable then I would have to have someone else do it. This is not what I call installation that is that difficult. They could not even connect to wi-fi. He then told me that att router was the problem. I told him that the first crew didn't have any problems hooking up. He then called the first crew and they talked him through it. The other man could not install the tv wall brackets on the back of the tv. He crossed threaded one of the screws. The other man had to straighten it out. Very disappointed and frustrated. The saddest thing about this is the second tv has not black screened in two days of full days of watching it. So much for my sound system or the cable being the problem. It was only after I insisted the swap out before he agreed to change it out.

The agents connected my TVs, helped us with programming the remotes, and followed up the next day. Excellent customer service!

Techs mounted our new tv to the wall, were able to hide the wire from the cable box and instructed us on how to use new smart tv. Very friendly and helpful.