Customer Ratings & Reviews

Service team showed up when they said they would. Mounted 65” flatscreen on an extendable mounting bracket. Was done professionally without any issue. Thanks.

I believe this was for the mounting on a floor stand that I provided, and delivery of the Best Buy Brand 55 inch TV and set-up. I have five TV’s in my home, and three have been purchased (Samsungs) mounted and set up by Best Buy. Being a total tech member makes the transactions go smoothly and efficient.

The technician came in before the scheduled time and set things up quickly. He explained how the set up works and knew his works inside out. He was an excellent with his service and very concerned customer’s needs. Thank you so much for proving such an amazing installation and being a great helper!!!

No problems with the installation or the people who installed the tv. Friendly made sure you understood what was happening and very professional. They explained everything and what to do.

I’m always worried when someone comes to work on the house. Geek squad always sends out nice and competent people who do great work. The man who installed our TVs took a real interest in the job and it turned out great. Worth every penny!

The Geek Squad did an excellent job with the hookup and hanging of my new entertainment system. The TV was put in perfect and the sound bar and subwoofer works great together. They explained everything and showed us how to operate the system.

The Geek Squad in Huntsville, AL are the best! They are very knowledgeable, very informative, very professional and very kind. They get the job done well and fast. I would highly recommend them!

these 2 guys were great! So helpful. showed us how to use the remote. Gave me his phone # to call him if I had any difficulty. They mounted our tv to wall, in minutes, which would have taken my husband and I hours to figure out. Now I know it won't fall off!

I got the Geek Squad because I was concerned about getting a large tv above the fireplace. I bought a motorized mount to lower the tv so we wouldn’t have to always look up at it (been there done that). The Geek Squad told is they had experience with this type of mount but there was an additional fee (unexpected but a minor aggravation). I ordered online and the note on the type of mount must have been dropped. The install was on sale so the addon brought the price up to somewhat more than the original price but less than the last time I had a Geek Squad install. Overall happy with the process and the result

What seemed to be a simple request turned into a cluster of mistakes. The original job I asked for was to remove a 65" TV and mount and relocate it to another room in the house. I spoke with the Geek Squad service Rep when scheduling, explaining the two jobs I needed done. She told me how it would be done and how much billed. Two installers arrived at 7:45 AM (On schedule). Unpacked the new 77" TV, Best Buy full mobile wall mount and installed them where the 65" TV was. The lead installer was a Ukrainian with good English skills and his partner (with no English skills) obviously worked together for quite a while. They installed the mount and the TV exactly where I planned for it to be, connected the peripheral equipment and the in home router and it all come up very well. This team really knew their stuff and were finished within an hour or so. As for the Ukrainians when scheduling. No fuss, no surprises and no additional expense. High praise for the personable, experienced and competent team. I highly recommend although I don't recall the guy's names. The 65' old TV still sits on the floor of my family room uninstalled because the 2nd Best Buy team who came at 12:30 of "Jose" and his partner arrived said they were here to move a TV. I told Jose the TV has been moved by the competent team in the morning and is just waiting to be hung and plugged in. No cabling, no connections to the internet or sound system. Jose looked at me like I was a Martian and said, "We only move the TV...not install it. The team this morning should have installed it." I tried to explain what I had asked BB to do and Jose wouldn't budge and do the work. Jose and his coworker left without entering my home. Whomever scheduled this job did not communicate the scope of the work to their installers. The Jose team spent 2 minutes on my doorstep and left. I was billed $59.99 for these guys.

The installation team did exactly what needed to be done. They were efficient. This was a difficult flush mount installation for a Samsung Frame Pro TV. I would love to have them back to see if there is a w ay to improve the quality of the TV picture.

The Geek Squad installed a 70” TV for us. They were on time and completed installation quickly and efficiently. They also set up the new TV to ensure everything was EOY as expected. Great guys and caring service.

I recently had my new LG Nanocell 4K TV installed by 2 Agents from Geek Squad. They arrived on time and did a fantastic job installing my new TV over the fireplace with a new mount. They were very knowledgeable and friendly. They took the time to set up my remote and gave me instructions on how to use it. They also answered all of my questions regarding the LG NanoCell TV Apps. They did a great job.

I purchased a new TV to replace one that was storm damaged and the Geek Squad provided white glove service in setting up the larger TV, adjusting the mount accordingly, and setting up the functions on the TV. Once done, they packed up all the packaging and debris and carried it away. Chris B always does great work!

The Squad was so quick , professional and connected everything to the new tv. I loved the teamwork to vacuum the dust from drilling for the mount. I didn't expect them to reconnect all the devices and set up the tv, but they did and checked to make sure everything worked.

Excellent! Installation of large wall mount tv at office in high-rise building. Surprisingly easy to obtain certificate of insurance as required by Landlord. On time, efficient and they hooked everything up perfectly. Would use again for residence or business with no hesitation.

Best Buy team came to my house to help set up my tv. They were extremely professional and did a fantastic job. They also helped me install a roku so I could stream my cable app downstairs so that I didn’t have to use cables which would have looked terrible in my living room. Also had great sense of humor!! Highly recommended

The agent mounted my tv and connected everything. He took his time and showed me how to navigate the tv. I’m extremely pleased with the serviced provided by the agent named Kushtrim, very knowledgeable, friendly and helpful.

Marlon and his partner were great! They were prompt, arrived with shoe covers and were fast. They cleaned up after themselves and made sure I was satisfied with the positioning of the television before mounting it. I would definitely recommend their services.

I’ve heard of the Geek Squad and what they do for a while now but just recently signed up. My first installation was problem free and have no complaints. They were friendly and professional. They asked me questions before installation to make sure it was where I wanted it. And they showed me how to use my television before leaving.