Customer Ratings & Reviews

Outstanding service from the ordering process to the set-up. The Geeks are the best!

The guys installed a big screen TV and headphones and mounted the TV on the wall.

Excellent service all employees were very nice. Will recommend

I’ve been sitting on this review for a month or so with the holidays, and because I wasn’t sure where to begin. I had wall mounted a smaller TV in our bedroom last year, installing a pivoting wall mount, and an AppleTV, but this new TV was larger and I was expecting the “Geek Squad” expertise to set it up right for playing back 4K video and integrating the new soundbar. The two young men who came to do our install were friendly, polite, clean and efficient. I had purchased new HDMI and Ethernet cables for the install, and the Geek Squad team took down the old TV, pulled the new cables (the team leader said that he would leave one old cable as a pull for future cabling, the right thing to do, but he didn’t), repositioned the wall mount, and put the new TV in place. At this point, it was nice to have the new TV in place, but I could have done as much with my neighbor for a six pack of beer. What came next is where I expected the “Geek Squad” to shine, to get the HDMI cables into the appropriate ports, set the HDMI ports properly, offer guidance on the video settings to get the best video images, and connect the sound bar with the center channel feeding through the TV’s speakers as recommended by Sony. This is what I paid $300.00 for and, in retrospect having completed the setup myself, this is where it all fell apart. After going through the setup menus, I found that the HDMI cable from the AppleTV had been connected to HDMI Port 1 when it should have been connected to Port 4, and Port 4 needed to be set to “Enhanced format (Dolby Vision)” to make best use of the Dolby signal from the AppleTV. Isn’t the role of the Geek Squad to be on top of this. The guidance I was offered on video settings to get the best video image for this OLED screen was to Google it. Of course, I did that and the TV has a beautiful image. But, with no thanks to the “Geek Squad.” I brought them in seeking expertise, I got nothing. I asked about using the TV’s speakers as center channel for the sound bar, which I had read in my initial research was recommended by Sony. I was told by the Geek Squad team leader that doing so would introduce an echo, and he did not recommend it. He claimed that localization of the voices to the screen would not by missed when using the sound bar. Following the installation, I reviewed online recommendations for using the TV’s speakers as center channel, and confirmed that it was recommended. So now, with the TV hanging on the wall, I had to fish another cable through the crowded chase behind the wall, with no pull string, to make the connection. Needless to say a “royal pain,” but after some sweat and foul language I was able to get it done. In the end, using the TV’s speakers for the center channel worked beautifully, and was the right thing to do. As I went through this set up, I was surprised that the sound bar didn’t have a remote, but was able to use the TV’s Settings menu to complete the setup. A few days later, I found the sound bar remote tucked on a shelf in the TV cabinet, below the TV. You might think they would have mentioned it. So here again, I thought I was paying for expertise to provide the best experience from my purchase, and again I didn’t get it. The bottom line is that I don’t know what I paid for. The “Geek Squad” team installed the TV on our wall. I’m thankful for that, but I didn’t need them to accomplish that task. I was looking for technical expertise, and they either didn’t have it, or chose not to provide it. Either way, paying for this service was a waste of money.

great value for the cost. they were on time and professional.

the guys showed up a bit late but did the job--all went well with the adjustment and the learning process--love the tv and a big improvement over previous--thanks

The agents came out and mounted my patio tv with no issues. They set up everything and connected the tv to all the services that I would need to start streaming shows right away.

The team did a great job of installing the price. Best buy has to do a better job of explaining the price. I got charged 500 dollars for 2 Tv's . What a rip off.

Very good product!! It has quality and excellent finishing!!

Geek Squad took very good care of unpacking, installing and setting up my 65" wall mount TV.

The Agents were very friendly and polite. The took the time to make sure the TV was centered and mounted on the wall correctly.

The young man who came to my house was wonderful. He installed my TV, programed it and explained how to use it. He was very courteous and I feel he went above and beyond to help me.

The tech were on time and very knowledgeable. My tv was broken when they opened the box. They could not mount the tv

Looking forward to having someone professional to mount and set up the new TV’s.

Unlike another review I posted, this service was done by the real Geek Squad. They were quick, courteous, and did an excellent job of mounting my LG OLED tv.

The Geek Squad agents mounted my TV and connected all of my devices properly. They were efficient and the work was done cleanly and respectfully.

An excellent experience with tv installation team. Unit was unpacked, set up and then we received useful tips for how to manage the channels.

The geek squad was very through and extremely helpful.

Sebastian was quick and very professional And experienced

Worked fine when hanging the TV, when installed. OK