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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1258 Showing 25,141-25,160 of 38,693 reviews
  • Rated 5 out of 5 stars

    Efficient and quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 83" TV is large and the Geek Squad made installing it like child's play. Quick and clean and they were in and out in an hour+.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed a do over visit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything appeared to be working properly until the installer left and we turned off the tv. When we turned it on the next day, the new tv and new sonos soundbar connected to it were not reading each other and we couldn't get the sound on without using the Sonos app on my phone to activate it. I learned this from our sales rep who walked me through it the first time. However, when we turned the tv off, we were still not able to get the sound on without going into the phone app. We scheduled a do over by calling the Geek Squad and it took a few minutes for him to realize the tv setup needed to be changed to allow the sound to come on automatically. He was great! Everything is good now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv mount quickly!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The recommend tv mount size wasn’t fitting when combined with the tv. Best Buy exchanged it and an employee came out both days to mouth the tv!! Excellent customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing!! Very helpful!i Very pleased with their work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome team that mounted and set up my tv. Set up most of my apps on front screen and I was ready to enjoy my tv when they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this service to anyone who is unsure about mounting their own TV. The team is very detailed and organized. They come on time and make sure the mount is to your satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth having our 82" TV installed and connected. Techs were great and super friendly, they knew exactly what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and came up with a creative solution to place the TV on the wall.. Glad I went with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garrett, Ben and Josh was Phenomenal and they installed my television and went over with me everything totally satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Know what they are doing !!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that hung our TVs were great fast, efficient, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome! They did a great job, moving our old TV and mount upstairs to our game room and got the new one mounted and hooked up in no time!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST BUY Geek Squad installers are amazing. The best reason to shop BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv quickly, professionally, and with out problems. They were informative and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job,and placed everything as i wanted,maybe a little over priced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Be a Total Tech member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were friendly, cleaned up, explained how to use clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad team was great! they installed everything with no problem. they made sure their were no cords hanging, everything was clean lines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very patient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They answered my questions and got everything running. It would have been more helpful to them had they known the replaced TV was 15 years old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were terrific and showed me everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Had 3 tv's mounted in our new home. Looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was very knowledgeable and quick. They were happy to show me all the features.

    I would recommend this to a friend