Customer Ratings & Reviews

The techs Emil & Wolf did an amazing job, very pleased!!

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

Techs texted me letting me know when they will arrive. They were very professional. Listened to what and how I wanted them to mount both TVs. Kept asking if all look OK. They did a great job and was very accommodating. will use them again when needed.

The agents took their time to mount and basically perfect the way you should be watching television in our bedroom and living room. Joshua went the extra mile to explain and set up living room TV. Extremely pleased with the service from Geek Squad .

First of all, they call you with an ETA and are on point. So professional, knowledgeable and kind, taught me how to use the remote with all of its features as well as how to move the TV around with the full motion wall mount. The set up looks so good, I forget that it's my living room and not a showroom display. Thanks again!!

Gus and his helper were very friendly and knowledgeable. They mounted my tv and when I decided to upgrade to another, they replaced the first with the upgrade and explained how to use the tv remote untill I understood it. They were great!

I had Best Buy's Geek Squad to my home three times to set up my new TV and Sound Bar due to issues with my Xfinity Cable Box. Each Technician was knowledgeable, professional, and courteous. Each man went above and beyond to get my TV system working.

Professional, extremely knowledgeable and courteous agents. The agents mounted my TV and all of my devices; and even provided me with a tutorial on my TV

The Rocketfish Full-Motion TV Wall Mount generally receives positive reviews for its ease of use, smooth motion, and versatility in allowing various viewing angles. I appreciate the ability to swivel and tilt the TV, as well as the included hardware for different TV sizes.

Mounted 100+ lb 75 in TV to the wall and connected new PlayStation 5 to existing receiver and speakers. Everything done cleanly and efficiently. Included removal from wall and disposal of old 55 in. Only complaint was wainscoting prevented included in-wall wiring installation, requiring high additional cost.

The installer was very efficient, professional and personable. The whole thing went very smoothly. Two thumbs up.

I had a new 83 inch TV installed and my old 55 inch plasma taken down and mounted on a new full motion mount in the bedroom. The Agents arrived within the arrival window and even called 30 minutes before arrival to make sure I would be home. They made quick work of unboxing and setting up the new TV and got it working with all my devices. They even shut off certain annoying “features” on the TV so everything would function seamlessly. The full motion mount in the bedroom is definitely a more complicated setup but they made quick work of that as well. They secured all wires and even mounted my AppleTV to the back of the TV so it hidden away. The Agents were professional, courteous and personable and I will be requesting them for any future setups that I need. The Totaltech membership is well worth the investment and I couldn’t be happier with my purchases!

The geek squad is great, but at first the kid that waited on us booked our delivery and installation with a third party installation team that canceled and no showed on us 4 times! I went back to store ready to return everything, , but a manager realized we hadn’t been booked with geek squad and promised us THEY would show up, and refunded the price of delivery &installation, so I gave them one more chance, and was very happy with THEIR installer and also my LG tv. Always make sure you’re booked with geek squad, and no one else!

My 55 inch Samsung was installed and connections tested. I do not have a wall mount for this TV. The installation person did the job very efficiently. TV has great picture and excellent audio output.0p

there were two tech that did an excellent job installing my 75 inch yv to the wall, The wires behind the tv were dressed and area cleaned up. They were very efficient.

Very professional service, asked us questions about what we wanted and set up the internet and tv settings for us. Aslo explained how to change settings.

Amazing service !! Very professional people , did it super quick and very well . You can tell they are really educated on the matter and will have it done in less than an hour ! 10/10!!!

The tv mount is excellent. I can pull it out to install anything to the back of my flat screen. I can then push it back and it would be flush with my wall. The Geek Squad did a great job installing the mount to my wall.

The team were awesome and very professional. They consulted with us as to where we wanted the TV’s installed and gave us their professional opinions and explained their process each step of the way.

I had to Geek Squad coming to install my new TV. He was able to use the bracket I had for my old 47-inch to fit my new 55 inch Sony. He did it at a much better height that I had the previous one so it is more comfortable to watch and he set it up so that I could immediately start enjoying it with very little instruction I was very satisfied.