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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent Work Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came in at an earlier time slot and professionally mounted 3 TVs in my home. They were friendly and got it done right without any hiccups. The new TV in my living room had issues with the WiFi card so they ordered a new one on the spot. Once the new TV was in, they called me a day early to see if they can come out to swap and set it up. They even went as far as getting the TV price matched without me having to tell them since the price went down from the time of purchase. That’s excellent customer service. Vega, you are the man! This Geek Squad deserves recognition for his professionalism and his outright mannerism. You just don’t get that in people anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tampa / Brandon Geek Squad Team Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Rafael from the Geek Squad did an AMAZING job mouthing and setting up my new Hisense 65 inch TV and the Soundbar Mount for my Hisense Soundbar. Their expertise and customer service is Top Notch!!! Being a Total Protect Member has paid for itself at least twice over. Must Buy 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on schedule for efficient, clean and fixed a couple of issues that were there from the previous TV. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice and the professionalism of the agents was very detailed. They answered all my questions and were organized, also were clean and cleaned the area when they finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompted and professional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, well acknowledged on the task and prepared with the necessary tools needed to remove and installed the old television and new one that was purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team communicated thier arrival & showed up on time. They were very professional, knowledgeable and personable. They knew what they were doing and got my tv mounted above my fireplace in no time! They involved me as well to be sure it was placed where I wanted and went through the tv settings with me. They also took care to be sure cords were hidden. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from The Geek Squad mounted our TV and connected it seamlessly. They were professional, courteous, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two guys that came to mount my new TV left it too high too & didn't have time to lower my Mount so they suggested getting a new adjustable mount.. I have the tech plan so another guy Rafael came another day and lowered my mount and TV for me & did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mount Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad guys came to install a tv bracket on the wall and mount my existing tv to it. I already owned the bracket. They were very professional and did a great job. Very careful with my things and house. Looks good and I’m confident it will hold for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV installation. Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and efficient when mounting my new 75” tv. They even added an electrical outlet behind the tv so the wires weren’t visible. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They operated on my wall for a TV installation Win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung no longer supports the no gap mount for their premier 4K tv. So, I sent that back and got a very low profile mount. The Geek Squad showed up, removed the drywall to recess mount the mount and installed my TV. There is < .4 inch gap between wall and TV. It looks like artwork. Can't wait till they recess mount my speakers, which are on their way from England and will be here soon. These guys are awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who did my installation did a awesome job very knowledgeable and helpful 82 inch Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were very professional. Before they came in the house they put on shoes covers. They asked me where I wanted the TV installation. They were very helpful. They asked me to sit on my couch to make sure it was the correct height. They also turned the TV on to program it. They also showed me how to navigate the remote menus. The small touches makes the customer feel good. I will always use Geek Squad for all my TV needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad service was phenomenal and they both did an amazing job at installing my new TV. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Compnay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, they installed the whole tv set, even though they were not shipped at the same time. They installed & mounted my soundbar and mounted the tv to the wall. They were fast, knowledgeable, and easy to interact with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS service was a 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the service from the moment they came in my apartment. It was a rainy day and before they came in they put on these covers on their shoes which I appreciated (y’all think about everything). Nice and respectful gentleman. I think it didn’t even take them 15 minutes to mount my 75” TV. Very satisfied with the service and results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent skill, service & Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was more than excellent. We had two installers for our 65" TV - they removed our old one from the wall mount and installed the new TV on the wall. Since we were changing from a 47" to 65" they adjusted the mount about 3-4 inches so it would be proper level and not too high. They also made sure all the cables were neat and zipped so it looked good. As one was doing the finishing touches the other installer a young lady turned on the TV and helped run through all the apps and menus that it had. She showed us every detail. They cleaned everything up and took our old TV away. My wife and I hesitated to pay Geek Squad to install it, we were going to try. Trust me the skill, speed, and guarantee made it worth them doing it all. It was effortless for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They need a raise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team was wonderful. They showed up in a timely manner. Mounted the tv with no problems. Explained to me how to operate the tv as well as the sound bar and subwoofer. Very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my big screen, good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good. Geek Squad was friendly and knowledgeable, but the one thing they didn’t do was to set up my Sonos system I had to make several more visits before it was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing So Fast and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! Dave was great, walked in and assessed the room, explained the best height, mounted it perfectly and then showed me how to move the mount and what tool to use to tighten it up. He took his time and even took a look at my other room for a recommendation. Great stuff!

    I would recommend this to a friend