Customer Ratings & Reviews

Have been using the Best Buy Protection plan for a year now and it's really good. The installation is included when we bought the TV. The geek squad set up the TV and did it without any hassle. Highly Recommend!

The tv is fantastic, easy to use and has an excellent picture. The Geek Squad connected the Tv to my Bose Sound Bar and it’s wonderful. The quality of the picture and sound are amazing.

It isn't easy to put into words the complex situation Steve from the Geek Squad found himself. I purchased a TV from Amazon and contacted Best Buy to have their Geek Squad come out to install it. I thought I'd ordered a larger TV to replace the one I already had. But, OOPS, I ordered the same size. The next day, Steve went to the Best Buy warehouse and brought out a larger TV for me. The service call from the previous day was $250 and I asked if there was some way to apply that amount to the second call. I should add here that I'm 83 and live on Social Security, making money a bit tight. He cleared that for me, installed a 60" TV for me and took the 2nd TV back to Best Buy. Now, here's the above and beyond: since poor vision keeps me from driving (and I have no car), I couldn’t return the Amazon purchase. Guess what? Steve did it for me. So if someone is up There, keeping track of good deeds, I know they are writing on the Plus Side for Steve. PS I tried to upload a photo numerous times, but it failed Sorry, the upload failed

I was a bit worried about how Best Buy would install my tv. But it went great and have had no issues. They were quick and efficient which i appeeciated.

Well worth the extra money spent for installation. Fast, professional, and clean up after themselves when job was completed. Most definitely will add in future purchases that need installation!

Outstanding professionalism, friendliness, product knowledge and promptness cannot say enough for how happy we were with the service.

Delivery team was very professional and did a great job installing my very heavy tv. My only complaint is the lack in communication on the time frame they were going to deliver. Initially i was told it would be delivered early afternoon, but they showed up at night and last on their route. I was just happy it got delivered after waiting 3 weeks for the tv.

I had Geek Squad install my new 60" TV. I had just moved into my home and I didn't want to risk messing up my walls or the TV I just bought. Geek Squad called the day before to confirm my appointment and showed up on time the next day with another call beforehand. The technician asked me where I wanted the TV mounted on the wall and even confirmed it using painters tape to show how it would look. After confirming that is where I wanted the TV he then began setting up the mount and before I knew it the TV was on my wall. He then showed me how to adjust the TV on the mount. He also programmed my TV to be set up with my cable and PS4 ready to go! They even vacuumed where they created some dust after drilling into my wall. Very happy and would have them come out again if I needed another TV to be mounted!

The squad showed up on time, were very efficient and professional. What more could you want?

Best Buy mounted our TV and set it up. They were very efficient and careful. It's on a wall mount that they put up -- no big mess from running wiring in the attic or drilling through the wall. Friendly and helpful to answer our questions

They were top notch. Best service I've ever seen. They came in, setup, and we're out in like 20-30mins. The mount was excellent, and easy to use once installed.

Happy with my Samsung TV. Great picture, easy to navigate (after you get the hang). The dude from GSquad was efficient, knowledgeable and set it up perfectly.

The agents brought the TV and did complete mounting. Very professional.

Excellent service! Jose was prompt, extremely professional and when above and beyond!

A very pleasant experience. Showed up on time, very knowledgeable about my products. The technician knew exactly what I wanted , which made the experience a lot better. First time using Geek Squad. Would use them again and highly recommend there services to everyone. Will definitely use them in the future when I move and need everything reinstalled

Installed mount for TV and were careful not to drill too fast in case there might be a pipe. Put TV up on mount and EL box in our cabinet. Explained how the hand controller worked and connected up our Channel Master DVR and paired its remote to TV. The TV itself has a lot of features which it will take a while to figure out but fortunately we can use the Channel Master remote to control it. In a few years we will need a new DVR that can receive the new version 3 TV format because the frame TV can't.

The person who installed and trouble shooted my TV's was Stefanie. She was wonderful. She was efficient and knowledgeable. She was able to fix and/or change things that your other installers couldn't do. I couldn't have been happier.

I purchased a 75” Samsung TV along with the installation services. The installation was done perfectly. The installers were very professional, answered all my questions and addressed all my needs with no issues. I highly recommend.

The installation team did exactly what needed to be done. They were efficient. This was a difficult flush mount installation for a Samsung Frame Pro TV. I would love to have them back to see if there is a w ay to improve the quality of the TV picture.

Very happy and satisfied! The Geek Squad came on time as scheduled. They were very professional and knowledgeable. The installation went very smoothly. I'm glad I got Total Protect for this purchase.