Customer Ratings & Reviews

This is my third time using geek squad installation. I’m extremely impressed with the level of professionalism, knowledge, and speed of this team. I prefer making all of my large purchases through Best Buy just because I like having the support of geek squad.

The crew sent to my home to install the TV was extremely professional! They installed the television and perfectly centered the tv above the mantle. They even went above and beyond to make sure all trash, dust, and nails were cleaned up!

Geek squad crew did a fabulous job with install and clean up. They were very professionally and friendly and efficient at their job. I would ask for them not third party contractors from Best Buy.

Amazing install team! Fast, friendly, informative and efficient!

Geek squad was great on the mounting and install of my new tv. Very cheerful, easy to wor, with, answered all questions, very neat...even wore slip on dust shoe covers to protect my floor.

I am always happy and satisfied with Geek Squad services. The technicians are fast, friendly, knowledgeable and neat. They did a great job installing & setting up my flatscreen TV, cable, sound bar and DVD player and took the time to explain it all to me. I actually had a concern about a function of the TV and they returned immediately and addressed it. I highly recommend their service.

Chris, the Geek Squad Technician and his assistant were most professional and answered all questions fully. They advised me as to what they were doing each step of the installation. They placed the TV at the height and centered as I requested. They also mounted the TV to the wall and connected my VHS/CD unit and my security camera box to the TV. They tested all connections to ensure they were functioning. They were exceptional in every aspect of their job performance and dealing with my questions.

In November of 2018, I purchased 3- Samsung 43" 4K Smart TVs. I worked with Trekas Sims, Magnolia Home Theater Supervisor in the Brookfield, WI Store. He was knowledgeable, patient, thorough, answered all my questions and had some great suggestions. I came prepared and the purchase was a breeze. Delivery was as scheduled. Geek squad agent Cameron Gingrass came to my home for a site survey one week before my items were delivered. On the day of delivery, there were no surprises. Cameron efficiently installed the 2 walls mounts & hung the televisions on the day of delivery. He was a wealth of information. He was also conscious of cleanliness and used cardboard to catch his drill shavings & wore booties while in my home. He did exactly what I expected and more. I felt confident with his assessments and recommendations. He is an asset to the Geek Squad, as is Tre and I hope management realizes this. They both are stellar representatives of Best Buy Geek Squad and Best Buy Magnolia respectively and I hope this is duly noted.

Steve & Dewayne came for my 82” tv mounting and it was nice watching them how easy they made it look like. They completed the work at such a breeze and were very professional. I took out one start due to them not carrying larger than 50 mm screws, thus they couldn’t use my spacings and hence have no way to be able to add or remove any cables from behind the TV.

Happy with my Samsung TV. Great picture, easy to navigate (after you get the hang). The dude from GSquad was efficient, knowledgeable and set it up perfectly.

They were top notch. Best service I've ever seen. They came in, setup, and we're out in like 20-30mins. The mount was excellent, and easy to use once installed.

The tv is fantastic, easy to use and has an excellent picture. The Geek Squad connected the Tv to my Bose Sound Bar and it’s wonderful. The quality of the picture and sound are amazing.

My installers were fantastic! They called prior to their arrival, which was right on scheduled time. They were professional, friendly, and mindful of our home and the pandemic. The install went very well and I am completely satisfied!! Highly recommend!!!

Agents called and informed us of the time, and arrived a little early. They were professional, adhered to covid guidelines, worked quickly. Explained operation of the new TV, cleaned up, made sure there were no remaining questions and left. Great experience.

Concerned initially that it wasn't the Geek Squad who installed. However, technicians were professional and knowledgeable. Connected and mounted without an issue. Very satisfied with the service.

The tech was AMAZING...very professional every step of the way, from the initial conversation on the phone to the in-home visit to the installation of our TV. He provided us with options and was extremely knowledgeable. We will be using him in the future!

I cannot say enough about the thoroughness and professionalism of this service -- both of the team and how knowledgeable they were. Perfect.

These guys were great. Took my old TV and mount down, put up a new mount and TV to my specifications. Made sure everything worked correctly. Even had to make a change to my AVR, I had a setting wrong. Very professional and nice guys.

On time, professional, respectful of our property, knowledgeable, clean, efficient and friendly! Couldn’t ask for a better service!!

The Geek Squad that came to my home to install my tv were professional to the max. Brandon was the main person doing the physical installation. I don't remember the name of the lady that was with him but she did the technical setup. Both of them were very polite, knowledgeable, and answered any question I had. Normally I will set things up myself but I am very glad I had them come do it. They made sure that I knew how to operate the remote and explained the features on it. I would highly recommend them to anyone.