Customer Ratings & Reviews

After installation i had trouble with optical connector the Tv would play, the 8k picture was great, colors were vibrant and really enjoyable. But the issue with the HDMI connector continued until i went out to Best Buy and dicussed with the Sales staff and since the time period from installation and these connecter incidents was so closed they replaced all the equipment. I tgought this was great customer service I also later included the TV into my Samsung account which made the performance even better. Been a Samsung customer for years. (2023 Ultra, and several smaller flat screen TVs)

Well worth the extra money spent for installation. Fast, professional, and clean up after themselves when job was completed. Most definitely will add in future purchases that need installation!

I had my new TV mounted on the wall by the Geek Squad and the two gentleman were very knowledgeable and great to work with. They made sure I was satisfied with the position of the TV and also while discussing the placement I mentioned the only downside were the cables running down the wall. They proceed to tell me that they have a part on the truck that can fix that and installed the wires behind the wall. The customer service was well beyond expectations and would recommend their service to anyone. Very pleased.

Have been using the Best Buy Protection plan for a year now and it's really good. The installation is included when we bought the TV. The geek squad set up the TV and did it without any hassle. Highly Recommend!

I got an appointment in two days after my tv purchase. The technicians were right on time, very polite, friendly and helpful. They truly did everything as stated; even showed me how to use it all. I hadn’t thought about hiding the wires, but they explained my different options so I could easily add it myself.

This gentleman was very knowledgeable about the TV the menus and the way to set up the TV. And even after installing a TV mount that I did not like he turned around and installed the one I did would like have rather have. And you did not charge me for the other TV mounting system.

The agents arrived on time and emailed me information regarding their anticipated arrival time enabling me to plan more precisely their arrival time. The installation was without a hitch and they wee helpful in educating me to the basics of my TV set up and the nuances of my Geek Squad program support.

Geek Squad is great! Professional, courteous, humble and helpful no matter if it’s a tv mount or computer repair...every experience I’ve had thus far with GS has been positive! They installed the tv mount with precision, no mess or hassle and did great!

When we moved into our new home I decided I was not going to install any more TVs myself. We had the Geek Squad come out and put up three TVs on the wall mounts. It was a pleasure to come home and be able to sit down and watch the TV knowing I didn't have to put it up. Well worth the investment.

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.

The entire set up took 25mins. They came in ready to go and put booties on. Pro’s!. The 1st geek squad rep asked me where I wanted the tv. Then him and his partner got to work. One guy taped the wall and the other removed & set up the brackets. After the rep found the studs he taped a plastic bag on the wall under the spot where the screws would go. Why? Because the bag caught the dust from the drill!!! Pro’s! I had bought sound bar brackets and they installed that too. He had set up my wires and covered them with a device. Then he took and tied up my wires to make it look super clean. Took 20mins start to finish. But I said 25 at the beginning. So what happened in the last 5mins? The rep asked for my remote and then made sure my entire system was set up. He showed me I wasn’t using my tv’s full HDR potential and then programmed all the inputs from my other devices. My expectations were blown away. The final product is amazing. I’ve already recommended them to my friends and family. Worth every penny!

They arrived on time. We're very gentle and careful with my TV and soundbar. Very professional and great customer service. We had a few laughs. Great job on both un mounting and re mounting at my new location. Thank you!!

The rep that showed up to do the install was great. He got in and out pretty quick. I felt it was a little pricey since all that needed to be done was mount the tv. He didn’t need to set up or program the tv so I felt a credit should have been given since that was part of what I paid for.

Very happy and satisfied! The Geek Squad came on time as scheduled. They were very professional and knowledgeable. The installation went very smoothly. I'm glad I got Total Protect for this purchase.

Best Buy mounted our TV and set it up. They were very efficient and careful. It's on a wall mount that they put up -- no big mess from running wiring in the attic or drilling through the wall. Friendly and helpful to answer our questions

People installing TV were efficient and professional. They were on time and did a neat job.

The person who installed and trouble shooted my TV's was Stefanie. She was wonderful. She was efficient and knowledgeable. She was able to fix and/or change things that your other installers couldn't do. I couldn't have been happier.

Great! the guys were very professional and answered questions and mounted the tv brautifully!

I purchased a 75” Samsung TV along with the installation services. The installation was done perfectly. The installers were very professional, answered all my questions and addressed all my needs with no issues. I highly recommend.

Not only was everything installed quickly and correctly, the installers were courteous and patient with my questions, They figured out how to get everything working with one remote, which helps me a lot.