Customer Ratings & Reviews

The mounting was quick the staff was fast knowledgeable curious. My tv looks great on my wall.

When you spend 3-4 k on a tv it is worth the money to get the risk of damage off of you. Just leave it to the professionals.

Knowledgeable, fast and thorough was my experience with the Geek Squad installing my new 65" LG OLED TV.

Agent mounted tv. Demonstrated features efficiently

The agents came in, unpacked and installed the tv quickly

Superb customer service with great attitudes for the customer experience

Geek Squad was Excellent they did a Great job!!!!!!!!!!

Very Professional , great communication, and on time !

The installer was excellent, was very precise in terms of where it should go, and did a great job.

Excellent customer service. Friendly, professional technician (Jay) who was right on time and efficient. Completely satisfied.

Geek Squad arrived on time. They were professional and knew what they were doing. Thanks!

This product is one of the best and we are enjoying it

Calculation of my invoice was improper, and the several rewards certifications I had did not all post on the invoice. The manager then had to include a discount override to meet the right cost basis. Furthermore the rewards were not reflected as a lump sum adjustment but rather as a discount to each line item, confusing the issue. My Geek Squad appointment appears to be with Squad members only affiliated with the Magnolia section of the Columbus Ave Store. When I called the general geek squad number they could not adjust my appointment. It remains an open issue.

The agents mounted my TV and connected it to all my devices. They were an enjoyable group to work with.

The geek squad were very knowledgeable of what they are installing. They came on time and were courteous too.

The tec did excellent job setting up tv & soundbar

Professional these guys worked as a team……………………….

I purchased and paid for the Geek Squad to mount a tv and sound bar in my new hose and the experience was far from ideal and did not come close to meeting my expectations based on past experiences with Geek Squad technicians and their mounting services. To begin, my service was outsourced from the Geek Squad to another agency unfamiliar with the area. The “technicians” missed their service window by more than 2 hours, causing me to cancel on other obligations. When they did get here, I asked them if they could put on shoe coverings because had just installed new carpets. Using Geek Squad technicians for tv installation at our past residence in San Jose, I thought this was a common practice because past technicians put them on voluntarily without being prompted. However, this time I was told that they didn’t have shoe coverings. Next, they did not bring a ladder to mount a 75’’ tv on the wall. They told me they did not need one, but after watching them struggling to mount the tv, they asked if I had a ladder they could use. I got them a ladder and asked them what height should the tv be at for optimal viewing pleasure based on the distance of the couch and size of the room. Once again, I only asked this question because when I had the Geek Squad initially install the tv when I purchased it in 2020 from Best Buy, the technicians were very knowledgeable about where to mount the tv to optimize the viewing experience. However, this time, they told me they didn’t know and “it’s up to me.” Now, after having the tv mounted for a couple of weeks, having the it at a lower level would be ideal. Then, when they got to the sound bar, which I also purchased from Best Buy in 2020 with the tv, I was told I was missing a part. I told them that I had Geek Squad unmount the tv and sound bar last year, in 2023, when we moved, and that they helped me wrap and package all equipment. They insisted I was missing a piece so I frantically started searching through all our storage boxes to find the “missing piece.” With no avail, I told them again that I didn’t think we were missing any parts and showed them my purchase history from Best Buy of the exact sound bar I bought. They then started “Googling” how to mount my sound bar and lo and behold, they confirmed I wasn’t missing any pieces. Finally, once the sound bar was mounted, they neglected to hook up the sound bar with the tv. Again, I only expected this with the service because in 2020, the Geek Squad technicians hooked up, paired and set up all components of the sound bar with the tv so that they worked seamlessly. To say I was unhappy with the professional service I paid over $400 for, would be an understatement. The “technicians” were very nice, but seemed to lack the adequate knowledge to perform the service proficiently and professionally. I chose to use this service because of the phenomenal experiences I had in the past with Geek Squad technicians. I do not intend to use this service through the Best Buy in Reno again and would not recommend this service to anyone . I plan on following up with the customer service department.

team was very professional, in and out quick, cleaned up after themselves.

The agent was nice, helpful and made sure my device worked and was hooked up to the internet as well as making sure the apps worked.