Customer Ratings & Reviews

The installers were professional, courteous and totally upfront about not needing some items I purchased (in-wall cable concealer, couldn't use it due to the nature of the mounting). They were great about making sure to position it where I wanted and also hauled the box/trash with them afterwards so I didn't have to worry about it. I recommend TotalTech because install for both TVs I purchased was free (just needed to buy the mounts).

Great job delivering, mounting and setting up. very professional job and great personality

The Geek Squad mounted and installed my tv in a timely and efficient manner. The technician was prompt, and was very knowledgeable.

Stephen arrive on time and was very professional. He was able to mount the TV and to change the picture and sound settings to the best available for out viewing

The initial set up was great and the two Geek Squad installers were professional while still being personable. However, we had several issues after the set up apparently due to glitch in either the TV or sounder. In both cases the Geek Squad came out and stayed with us until everything was responding appropriately. There is still a minor problem but I think that is connected to the connection that was set up years ago. Best Buy and the Geek Squad went above and beyond to make things right. The only change that I would make if I did it again would be to skip the sounder. I am not sure that we can see enough difference in the sound to justify the extra expense, but we would definitely go back to Best Buy.

James was the Geek tech who came to install my wall mount TV. He was very knowledgeable and professional. He answered all my questions and was very helpful in helping me navigate my new TV. I hope James is the installer for my next purchase. He really knows his stuff!

The team was very efficient and knowledgeable. I had a preexisting TV mont and all they had to do is install it on the mont and they would have been done. In stead they took the time to ask questions to make sure the location of the current mount would be goid for my needs. Instead of taking the easy wayout they took the I want to make we the customer is satisfied route. That's REFRESHING these day.

Geek Squad was professional, courteous and got right to work measuring to make sure my TV would be centered and placed right where I wanted. They were quick and cleaned up when done. Thanks!

I'm a big DIY person but when it comes to hanging a heavy TV on the wall with the mount I much prefer to leave that to the experts (especially because most of the time it's a two person job). I give 5 stars for the actual installers and the process, they did a phenomenal job and were very professional. I give 2 stars to the actual appointment making and scheduling aspect. BestBuy, this needs work. Please go back to the old system because it's infuriating for all of us involved with the new one. Had multiple system glitches that cancelled previous appointments, had to call and reschedule because the system didn't take it and was showing appointments on days there were none and letting me schedule it with confirmation number and everything and then the day of the app would say "don't forget you still need to schedule your appointment for install" Please talk with your installers and find a scheduling system that works, these installers are amazing!

Excellent installation. The service tech was very knowledgeable

The Geek Squad delivered and installed my TV mount quickly and expertly. They also took the time to show me the proper way to hold the TV when adjusting the position. As always, they were very professional and extremely helpful!

The Geek Squad techs did an excellent job! They arrived on time, were professional, and took extra time to make sure our TV set up was correct. It was a bit of a complicated mount, and they did a fantastic job!

The gentleman that arrived to install my TV were very professional and did a good job installing the TV. They were quick to install it and explained to me how to use the remote and set it all up for me. Prior to leaving, they asked me if I had any questions or concerns and if I did provided me the number to call.

The Geek Squad are geeks and that is the way you want it!! They setup a full-sized table with furniture pads to work on. They knew that my original TV wall mount would not work there because it was an interior wall with metal studs. Instead they offered one that they use a lot and it worked out great as I can see it from the side while doing things in the kitchen (with it pulled out a bit and turned toward the kitchen). They connected it to my cable TV box and checked all. My only criticism is that it was not perfectly leveled. I simply reached behind and found leveling adjustments were made easily by turning a screw a few times. Overall I would recommend the premier installation. They cart away all of the packing and l;eave the home neat.

I cannot speak highly enough of the gentleman that came to do the install the first TV they put up came cracked inside from the factory. They took it down went to one of the closest Best Buy‘s swapped it out brought it back to my house and installed it they did an awesome job, the boxes the Styrofoam set up the TV for me being disabled. They treated me like if I was a relative I cannot speak highly enough about these two men.

Sound & picture are excellent. GS install the TV. The guy from GS did a excellent job he was knowledgeable, and installation was on point answer all question and was VERY polite and nice wouldn’t have NOBODY but GS install any and all electronics in my home!! Thank you

The two guys that came out to do the install for me did a great job. They were thorough and thoughtful. They made sure that the TV was secure in the block wall and everything was cleaned up. I would recommend them. They also took their shoes off or wore booties to protect my floors. I was impressed.

Dale and Davon uninstalled old TV and installed new mounting bracket and new TV. They answered all our questions and did an excellent job explaining everything.

The agent set up my TV and speaker system and walked me through the key features. He was extremely knowledgeable.

Installation was quick and very professional. The installation team was extremely knowledgeable and provided excellent assistance setting up both TV and sound system, along with clear instructions on the use of the remote devices.