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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1364 Showing 27,261-27,280 of 38,693 reviews
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous. TV was to big for me to install by myself so this was worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and Geek Squad mounted it and explained how to work TV/remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best one out there!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works as advertised, love having the option of lower my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men very nice and did the job very professional. Explained to me what they need to do and cleaned up there work space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best mount for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works for every direction you could possible need. pulls out from the wall as far as 15" moves -left/right / up /down . couldn't ask for a better wall mount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hang my tv in my existing mount but adding an sound bar mount, Which I like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful i had Some issues after install they took the time to come back and fix it the same day

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not totally happy with customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial installers seemed great till 65 inch tv was taken out of box and the screen was cracked. Not installers fault. Had to wait two weeks before we could get new tv and installed. New guy was terrible was only supposed to hang tv but would not center tv on wall said that was as good as it was going to be and left. We set up another appointment with Geek Squad to check this situation out to really see if it could be centered They set up appointment time on a sat between 12:00-8:00 and no one ever called or showed up. Stopped by store next week was told that we weren’t on the schedule funny I received a survey for Josh whom I talked. To and set the appointment up for us. Still tv is not centered have filled out several serveys. Not one reply. No phone call. Text. Email. So still unresolved tv matter. So much for Elite membership

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jonnie. Thank you for taking time to share this with us. We appreciate the feedback and sincerely apologize for the crazy experience you've had. I definitely hear you out and the trouble you've been through. To get this continued and resolved, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed my 75" TV did an outstanding job. Very professional. On time, neat, and quick. Will use installation services again when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the bracket and made sure all was working before they left ! Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kendal, was the geek squad gentleman that came over and from start to finish very proficient with arriving time and all around great job.. very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and polite. They installed my TV and connected it with a sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plus plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a Great job. On time and efficient and professional

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did it again awesome work done very quickly and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind in support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the peace of mind. Sometimes tech can be too confusing so I’ll leave it to the professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mounted by TV did an excellent. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation. They really know what they a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv, and also programmed the remote for my other tv. They were amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did everything that I asked and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were Great. Very helpful. Not just did they Install my new tv but also set up my entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and quality work. Very friendly and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you! Great service and very friendly. The tv looks amazing!

    I would recommend this to a friend